Quick Answers About Zonitel

Use the location selector beside the page title; save any unfinished work before switching.

Open Calls → Active Panel-Calls to see live call activity and extension status, according to your permissions.

Yes. Find the call in Calls → All Calls and use Play or Download when a recording is available.

Yes, if it is eligible for transfer; keep your current service active until the transfer is confirmed complete.

After the number transfer is complete and your new service is tested; confirm any separate cancellation requirements with your previous provider.

Contact our team with your numbers, users, locations and business hours to plan your setup and activation.

Zonitel offers month-to-month service; review your proposal and applicable terms before activation.

Yes. Our team can help you choose an available number and confirm the services you need.

Check access, numbers, calls, voicemail and business hours; also test messaging and fax when included.

Yes. Dial *72 and follow the prompts; dial *73 from the same extension to turn forwarding off.

Yes. Open Calls → Voicemail to play messages in the mailboxes you can access.

Yes. Enable Follow Me in the extension settings and use Delay and Timeout to control the ringing sequence.

Yes. Create a Phone Menu (IVR), assign each key a destination and connect the menu to your incoming call flow.

Yes. Dial *97, enter your mailbox PIN and follow the spoken greeting options to record, save and activate it.

Yes. A Ring Group can ring multiple extensions or allowed external numbers, together or in a sequence.

Open your number’s Call Flow → Voicemails and edit the mailbox your callers actually reach.

Yes. Business Hours lets you choose destinations for open hours and for calls outside that schedule.

Open the number’s Call Flow and check Select Action for Incoming Calls; newly created menus must be connected to that route.

Yes. Configure the number’s IVR text and connect a menu key to Send Automated SMS; the numbers must support messaging.

Yes. In Call Flow → Recordings (Audios), choose Create from text, preview the voice and save the recording.

Confirm the location and number, then review forwarding and the saved call flow against one specific test call.

Yes. Save the original destination, switch to the temporary route and restore the original when you reopen.

Yes. Use Group Messages with contacts or lists whose recipients have agreed to receive those messages.

Yes. Enable SMS-Reply for Missed Calls in the number’s Text Messages settings and configure the appropriate responses.

Yes, when messaging is enabled and the required approval is complete; send and receive texts in Conversations → Inbox.

Use documented consent, recognizable messages and accurate contact lists; review delivery results and honor stop requests.

Yes. Configure the auto-reply and email notification separately in each number’s Text Messages (SMS) settings.

Prepare consent records, program disclosures, opt-out handling and the registration or verification required for your sending numbers.

No. Sender setup, recipient eligibility, attachments and missing delivery confirmation can also explain the result.

Yes. Attach the image in Group Messages → New Message, then review recipients, sender and message use before sending.

Check Conversations → Group Messages → Opted-Out (Unsubscribed) and search for the recipient.

Yes. Create it in Conversations → Message Templates, then insert and review it before sending.

Open Analytics → Undelivered Messages and find the message by date, sender or contact; review its status and error.

Use Inbox search and channel filters to find the thread, then Search in conversation to locate a specific message.

Yes. Schedule send lets you choose a future date and time; check the displayed time zone before confirming.

Yes. Use the paperclip or + → File and follow the file requirements shown for the selected channel.

No. Other clear requests to stop texts also count; the guide explains keywords and examples in English and Spanish.

Yes. Configure Call Transcription Insights in Settings → Integrations, including the phrases to detect and notification recipients.

Yes. Create a Conversational Agent with your business information and enable the connected messaging channels it should answer.

Open AI → Call Intelligence to review the Agents leaderboard, Weekly Report and Objections from analyzed calls.

Yes. Edit the agent’s settings to define its responses, knowledge, rules, channels and schedule, then test the setup.

Yes. Configure supported actions in AI → AI Tools and enable the relevant tools in your agent’s settings.

Yes. AI Discovery Engine reviews available conversations and transcripts, then reports patterns and suggested automation opportunities.

Yes. Enable transcription, create a Call Intelligence analyst and select the numbers or extensions whose calls it should analyze.

Add website pages, questions and answers, or documents to a Knowledge Base, then assign it to the assistant.

Yes. Create a Post-Call Automation with the conditions and actions you want to apply to Call Intelligence results.

Yes. Configure Calls webhook under Settings → Private Integrations → Webhooks using a working public HTTPS endpoint.

Yes. Configure SMS webhook in Private Integrations → Webhooks so your system receives supported messaging events.

Open Settings → Private Integrations → Credentials; create a credential for your system and store its token securely.

Yes. Connect your accounts in Settings → Integrations using the required Meta permissions, then test incoming messages in Conversations.

Yes. Open the official WhatsApp integration, complete Meta authorization and number verification, then test the connected inbox.

Yes. Connect Google Drive in Settings → Integrations and choose which available file types to upload.

Yes. Connect Google Business Reviews in Settings → Integrations with an account authorized to manage the business listing.

Yes. Configure Settings → Live Chat, enable the integration and install the widget snippets provided in the Widget tab.

Yes. Use the Private Integrations API with your credentials and a number on your account that is enabled for messaging.

Open Settings → Integrations to review available and connected messaging, automation, scheduling, CRM and file services.

Use Zonitel’s official WhatsApp Business Platform integration; review number eligibility before attempting registration in the standalone mobile app.

Yes. The Private Integrations API provides call history and available recordings or transcriptions, with webhooks for supported call events.

Yes. Enable QQCatalyst and automatic recording uploads in Integrations; recordings must exist, and uploads run hourly.

Yes. Connect Appointlet in Settings → Integrations to bring new bookings into your calendars and use the configured SMS notification.

Yes. Use the Zonitel app and review Calling Mode; Cellular mode also requires your mobile number to be configured.

Install Zonitel from the App Store or Google Play, sign in with your account and allow notifications.

The app provides business calls, voicemail, messages, contacts, fax and account settings, according to your services and permissions.

Yes. Open Fax → Send fax, choose your fax line, add the recipient and attach the documents before sending.

Open Fax → Inbox to search received faxes, open their PDFs and organize them with notes, labels or flags.

Yes. In Fax → Configuration, edit the line’s Notification Email and separate the addresses with commas.

Check Fax → Sent: SENT confirms delivery to the receiving fax machine; FAILED means it did not get through.

Yes. Fax → Report shows fax and page totals; archiving keeps documents available and does not change their recorded usage.

Yes. Open My Profile → Two-factor, configure your authenticator and verify its code to complete setup.

Choose Forgot password? on the sign-in page, enter your login email and follow the reset link sent to you.

Yes. Open Settings → Billing → Invoices, review the invoice and submit payment with your chosen method.

Open Settings → Billing → Payment methods to manage saved methods; the guide also explains adding a bank account during payment.

Yes. Contact our team to confirm the requested changes, pricing and effective date before the change is applied.

Open Settings → Billing; Invoices shows your bills and Payments made shows your payment history for the selected location.

Yes. In Billing → Payment methods, choose Actions → Stop Recurrent Billing; you will need to pay invoices manually.

Yes. In Billing → Payment methods, select Actions → Use for Recurring Billing for the card you want to use.

Open Settings → AI Wallet to review your plan balance, extra balance and AI charges.

Open Conversations → Group Messages; review Remaining Text Messages and use Add Messages to purchase more when needed.

Yes. Dial *78 to enable Do Not Disturb and *79 to disable it; wait for confirmation.

Yes, on supported setups. Use your phone’s Conference control to call the second person and join the conversations.

Yes. Dial *8 followed by the extension; automatic answering depends on the receiving phone’s settings.

Yes. Call Park places the call in a shared waiting location that another configured phone can retrieve.

Check power and network status, ringer volume, Do Not Disturb and forwarding; note the exact screen message if service is unavailable.

Yes, when call waiting is available. Keep one call on Hold while speaking on the other, then select it to Resume.

Check Mute, Hold, the selected handset or headset, its connection and the volume during an active call.

BLF indicators show a configured line’s state; colors and button actions depend on your phone model and setup.

Open History, Recent Calls or Recents, review the missed-call entry and use the displayed calling control.

Yes, with pickup access. Dial ** followed by the ringing extension from your own extension and place the call.

Prepare a recent provider bill, matching account details and the full list of numbers; our team confirms eligibility and timing.

Document the label, affected receiving networks and example calls, then review your calling practices and the correction process in the guide.

Yes. Open Calls → Blocked Numbers, choose Block number and enter the unwanted number with the correct country.

Yes. Edit the extension in Settings → Extensions and choose its Outbound Caller ID Number.

Yes. Submit the name in the number’s Caller ID settings; display and update timing depend on the receiving network.

Yes. Create calendars in Calendars Config and select which ones to display in Calendar; hiding one does not stop bookings.

Yes. Calendar → New Event lets you create an appointment and optionally notify the customer by SMS.

Yes. Configure weekly availability, slot duration and blocked dates in Settings → Calendars Config for the relevant calendar.

Yes. Create and publish a Booking Page in the calendar settings, then share its booking link or embed it on your website.

Yes. Create a Notification Template, load it with Notify Client in the appointment and review its messages and reminder times.

Describe each calendar’s services and booking purpose in its Appointment agents tab so the assistant can match the customer’s request.

Yes. Connect Google Calendar from each calendar’s Connections tab to import events and account for them in availability.

Yes. Use Settings → Users → Add User, assign the extension and required permissions, then send the invitation.

Yes. Configure recipients, report types and schedules in Settings → Notifications Config, then save the settings.

Open Settings → Business Settings; check the time zone carefully because it affects schedules and report timestamps.

No. Contact Notes are for your team and do not send a message to the customer.

Yes. Contacts accepts CSV, XLS and XLSX imports; use the example template provided in the portal.

Yes. Open Contacts → Config and enable contact creation for incoming call events, message events or both.

Yes. Create a Contact List in Group Messages and add the intended contacts; inclusion in a list does not replace consent.

Yes. In Calls → All Calls, apply your filters and use Export to choose an available download range.

Yes. Open Analytics → Call Summary, choose the report and period, then review the results.

Open Analytics → Custom Reports for prepared call, conversation and fax reports.

Yes. Analytics → Call Analytics shows sentiment for analyzed calls; AI results may contain errors and should be reviewed in context.

Yes. Open Analytics → Messaging Insight and combine the available filters to review matching SMS and MMS records.

Open Analytics → AI Usage, choose the period and work type, then review spending and item details.