Can I keep my existing phone numbers?

Keep the number your customers know

You can request to move your existing business numbers to Zonitel. This is called porting. Our team checks each number's eligibility and coordinates the transfer with the current provider before confirming the change.

Keep your current service active until the transfer is confirmed complete. Cancelling too early can interrupt service and put your number at risk.

What to prepare

• A recent bill from your current provider.
• The account name, account number and service address exactly as that provider records them.
• A complete list of the numbers you want to transfer, including fax numbers.
• Any transfer PIN or authorization documents requested by the team. Requirements depend on the provider.

Tell us if you are moving only some numbers or if the account also includes internet, equipment rental, alarm lines or other services. The transfer plan should account for anything you need to keep.

Timing and activation

A transfer often takes one to two weeks, but this is an estimate, not a confirmed activation date. The provider's response, eligibility checks and corrections to account details can change the timeline. Wait for the team to confirm the transfer date before arranging the final switch.

Your old service should remain active while the transfer is pending. Coordinate routing and the activation window with the team; keeping the number does not by itself guarantee that every call will be uninterrupted during the changeover.

After the transfer

1. Call each transferred number from an outside phone and confirm the correct phones ring.
2. Make an outgoing call and check that the expected caller ID appears.
3. Check voicemail and after-hours routing. Test fax and messaging separately if they are part of your setup.
4. Confirm completion with the team before coordinating closure of any remaining old service.

If a number or service is missing, report which number, what you tested and when the problem occurred.

Common questions

Can I transfer only some numbers?
Yes. Tell us exactly which numbers should move and which must stay with the old provider.

Can I keep a fax number or add a new number too?
Ask the team to check the fax number's eligibility. You can also request a new number alongside your transferred numbers.

Next: coordinate cancellation of your old service.

Need help?

Call or text (833) 966-4835, chat on WhatsApp, or email info@zonitel.com.