Do I have to sign a contract?
Understand month-to-month service, what to confirm about billing and how to request a plan change or cancellation.
No long-term commitment
Zonitel offers month-to-month service without a multi-year commitment. Before activating, review the service proposal and applicable terms so you know what your account includes.
Month to month describes the service term. It does not mean every charge is based only on usage, that optional services are included, or that outstanding balances disappear when service ends.
What to confirm before starting
- Your recurring plan price and included numbers, extensions and services.
- Any separate setup, equipment, usage or optional-service charges.
- The billing cycle and when changes take effect.
- How to request cancellation and how the final bill will be handled.
Keep the agreed proposal and billing information for reference. Ask the team about any term you do not understand before activating.
Changing your service
Contact the team when you need to add or remove extensions or change your plan. Confirm the new price, effective date and whether any billing adjustment applies. Do not assume a change immediately removes a charge from the current invoice.
If your user has access, open Settings → Billing in the Office Portal to review the billing information available for your account.
See Upgrading or Downgrading Your Subscription for the related guide.
If you decide to leave
Contact the team to coordinate the end of service. If you want to keep your phone numbers, complete the transfer to the new provider before cancelling them. Confirm the closure date, final balance and any equipment return instructions.
The month-to-month phone service has no early termination penalty. Charges already incurred and any separate equipment or service terms still need to be reviewed.
Coming from another provider
Your current provider may have different contract terms. Share any termination quote with the team and request confirmation of any approved coverage before cancelling. See How do I cancel my current phone provider?
Need help?
Call or text (833) 966-4835, chat on WhatsApp, or email info@zonitel.com.