What You Can Connect to Zonitel
The Integrations page connects Zonitel to the tools you already use, grouped into messaging, AI, scheduling and storage. This guide lists what is available and what each one does, explains Connect, Manage and Disconnect, and offers a sensible order for switching them on.
What the Integrations page is
Zonitel connects to tools your business already uses, so calls, messages, bookings and files end up where your team works instead of in a separate system nobody opens.
Open it from the left sidebar: expand Settings and click Integrations. The page shows how many integrations are connected and how many are available, grouped into four categories.
Use the search field to find a service by name, or choose a category to narrow the cards.
Messaging & social
- Facebook & Instagram — receive and reply to messages from both platforms inside Zonitel. See Connect Facebook & Instagram Messaging.
- Zonitel WhatsApp (Official API) — connect your Zonitel number to WhatsApp Business. See Connect WhatsApp Business.
- Live Chat — a chat widget for your website. See How to Set Up Live Chat on Your Website.
Developers can also send WhatsApp messages with the API.
AI & automation
- Automation & Integrations — the API, credentials and webhooks for connecting your own systems. See Private Integrations.
- Call Transcription Insights — transcribe calls and track words you would rather not hear.
- AI Chatbot — chatbots that answer across your channels.
Scheduling & CRM
- Appointlet — bookings land in your calendars and you get a text. See Connect Appointlet.
- QQCatalyst — files call recordings against your contacts. See Sync with QQCatalyst.
- Google Calendar — synchronize the selected Google and Zonitel calendars. The Integrations card describes two-way sync. Configure each calendar individually in Connections and verify the result. See Google Calendar sync.
- Microsoft Outlook — synchronize Outlook and Zonitel calendars. Configure the account and selected calendar in Connections. See Microsoft Outlook sync.
GoHighLevel — import contacts, show CRM information while a customer calls, and link your calendars. Importing and calendar linking have separate controls. See Connect GoHighLevel to Zonitel.
Reviews & storage
- Google My Business Reviews — read and reply to reviews inside Zonitel. See Connect Google Business Reviews.
- Google Drive — back up fax PDFs, call recordings and voicemails automatically. See Google Drive Auto-Upload.
Connecting and disconnecting
Cards show their connection state or setup scope. Depending on the integration, you may see ACTIVE, INACTIVE, CONNECTED, NOT CONNECTED or PER CALENDAR. The available buttons guide the next step:
- Connect — start the setup, which usually means signing in to that service and authorizing Zonitel.
- Manage — open the settings for something already set up.
- Disconnect — stop the integration.
Google Calendar and Microsoft Outlook are connected per calendar. Go to Settings → Integrations → Scheduling & CRM, choose the provider’s Manage calendars button, open the intended calendar settings and select Connections. This does not connect every calendar in the account.
Choosing what to connect
- Start with where your customers already contact you. If half your enquiries arrive on Instagram, connect that before anything else.
- Connect one at a time and let your team settle into it. Six new channels at once means nobody watches any of them properly.
- Before connecting a channel, agree who answers it. Every integration here creates somewhere new for a customer to be ignored.
FAQ
Q: Does connecting an integration cost extra?
A: It depends on the integration and on the other service. Ask us and we will tell you what applies to your account.
Q: Can I disconnect later?
A: Yes, using the integration’s Disconnect control. For Google Calendar and Outlook, open the intended calendar’s Connections first and review any option that also removes imported appointments.
Q: Why do Google Calendar and Outlook show PER CALENDAR?
A: Each Zonitel calendar has its own connection. Manage calendars opens the calendar list; finish setup in the selected calendar’s Connections tab.
Q: I use a tool that is not listed.
A: Our API can connect it. See Private Integrations.
Need help?
Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com
Imported calendar events vs. appointments: understand the difference