Managing Your Payments and Subscriptions
Find your phone service invoices, recorded payments and saved payment methods, and see where AI Wallet and group message credits are managed separately.
Open Billing for the right location
- Sign in to your Zonitel Office Portal.
- Check the location selected at the top of the page.
- In the left sidebar, open Settings → Billing.
For help choosing an office, see Switching Between Locations in Your Portal.
Know which tab to use
- Invoices: review what was billed, the due date, total and invoice status. Open a row to inspect the invoice; use its download option when available.
- Payments made: check the payment date, amount, method, status and associated invoice. A saved card does not prove that a payment succeeded.
- Payment methods: add or manage the methods available for paying invoices and recurring billing.
Balance Due and Outstanding Invoices summarize what is still outstanding for the selected location.
Choose how to pay
Use How to Set Up and Manage Auto-Pay to arrange recurring payment, or Making Manual Payments to review and pay an invoice yourself. Keep checking payment results: Auto-Pay can fail if the method expires, has insufficient funds or is declined.
See Managing Payment Methods before replacing a card. Another card saved on file is available to select; do not assume it automatically replaces a failed recurring method.
Phone service, AI and messages have different controls
- Phone service: invoices and Auto-Pay are under Settings → Billing.
- AI features: plans, Extra balance and Pay as you go are under Settings → AI Wallet. Read Understanding Your AI Wallet.
- Group messaging: packages and Auto Purchase Config are under Conversations → Group Messages. Read Message Credits for Group Messages.
When reviewing automatic charges, check the relevant screen for each service. Turning off phone-service Auto-Pay is not a request to cancel your account.
Due dates and questions about a charge
Use the due date shown on the invoice. Ask support for the grace period and late-payment terms that apply to your account. Continued non-payment can result in late fees or service suspension.
If a charge is unclear, contact us with the invoice reference and item you want reviewed. You can ask about an invoice before or after its due date. Contact us early if you expect difficulty paying.
Change your service or billing contact
For extensions or phone-plan changes, see Upgrading or Downgrading Your Subscription. Confirm the price and effective date with our team.
Keep the person receiving billing notices current. See Your Business Details and Time Zone for the business and billing-contact settings.
Need help?
Call, text or WhatsApp (833) 966-4835, or email info@zonitel.com. For a billing question, include your business/location, invoice reference, date and the issue you see. Do not send a full card number, CVV or bank account details.