Upgrading or Downgrading Your Subscription
Plan changes are arranged by our team rather than from the portal. This guide shows you how to request an upgrade or downgrade, what information to have ready, when each one makes sense, and what to expect on the invoice that follows the change.
Changing your plan
Plan changes are handled by our team rather than from the portal. Get in touch and we will work out the right fit, confirm what it costs and what changes on your next invoice, and make the change for you.
Current pricing is not listed here so it never goes out of date. Ask us for a current quote and you will get the real numbers for your account.
How to request a change
- Contact us by phone, text, WhatsApp or email using the details at the bottom of this article.
- Tell us what you need: more extensions, fewer extensions, a different plan, or a feature added or removed.
- We confirm the pricing and what it means for your billing.
- We apply the change and you get written confirmation.
What to have ready
- Your account or business name, and which location the change is for if you have more than one.
- How many extensions you have now, and how many you want.
- The date you would like it to take effect.
- Anything driving the change — a new hire, a seasonal peak, an office closing — since that often points to a better option than the one you had in mind.
When to upgrade
- You are hiring and need extensions for new people.
- Calls are being missed because there are not enough lines at busy times.
- You are opening another location.
- You want features your current plan does not include.
When to downgrade
- Your team has got smaller and extensions are sitting unused.
- A seasonal busy period has ended.
- You are paying for features nobody uses.
It is worth reviewing your extensions once or twice a year. Unused extensions are the most common thing customers are surprised to still be paying for.
What happens to your billing
How a mid-cycle change appears on your invoice depends on the change itself, so we explain it when we arrange it rather than leaving you to work it out afterwards. If anything on the following invoice is not what you expected, contact us and we will go through it with you.
FAQ
Q: Can I change my plan in the portal?
A: No. Contact us and we will make the change for you.
Q: How quickly can it happen?
A: Usually quickly. Tell us the date you need it live and we will work to it.
Q: Can I add extensions temporarily?
A: Yes. Tell us it is temporary and roughly how long, and we will advise the best way to handle it.
Q: Will my numbers or call flows change?
A: No. Your numbers, extensions and call flows stay as they are unless you ask for something different.
Q: Where do I see what I am paying now?
A: Your invoices are in Settings > Billing. See Making Manual Payments.
Need help?
Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com