Payments, plans and subscription management
Paying an invoice yourself takes a minute from the billing screen. This guide shows you where to find your outstanding invoices, how to review the charges and pay with a card or bank account, where the receipt lands, and how due dates, the grace period and late fees work.
Your saved cards and bank accounts live on the Payment methods tab of the billing screen. This guide shows you how to add a card, use a bank account through ACH, manage a saved method from its Actions button, replace an expiring card safely, and avoid the usual causes of a declined payment.
Plan changes are arranged by our team rather than from the portal. This guide shows you how to request an upgrade or downgrade, what information to have ready, when each one makes sense, and what to expect on the invoice that follows the change.
Everything to do with paying Zonitel sits on one screen. This overview explains the Invoices, Payments made and Payment methods tabs, the choice between Auto-Pay and paying manually, how due dates and late fees work, and where to go for plan changes and message credits.
Turning Auto-Pay off means you review and pay each invoice yourself. This guide shows you how to stop recurring billing from the Payment methods tab, what stays saved afterwards, what to watch so an invoice is not missed, and how to switch cards without leaving Auto-Pay off.
Auto-Pay settles your invoice each billing cycle from a payment method you choose. This guide shows you how to turn it on from a saved card, a new card or a bank account, how to confirm it is active, and what to keep an eye on so it does not quietly stop working.
Group messaging runs on a credit balance separate from your monthly plan. This guide shows you where to check your remaining messages, how to buy a package, how to set up automatic top-ups with a threshold and notification emails, and how to estimate what a campaign will use.
The AI Wallet pays for your AI features, separately from your phone service invoices. This guide explains the difference between plan balance and Extra balance, how to choose a plan, top up, set Auto-Recharge so agents never stop mid-conversation, and where to check every charge.