What Can I Do in the Zonitel Mobile App?
Find calls, voicemail, contacts, conversations and fax, then review your calling mode, SMS number and notification settings. The same in-app steps apply to iPhone and Android.
Start with the four tabs
The bottom bar contains Calls, Messages, Fax and Menu. Available numbers, channels and settings depend on your account and configuration.
What would you like to do?
Choose a task to open its step-by-step guide.
| Task and guide | Where to go |
|---|---|
| Download and set up | App Store / Google Play |
| Call with your business number | Calls · Menu → Calling Mode |
| Listen to voicemail or recordings | Calls → Voicemail / Recents |
| Find or add contacts | Calls → Contacts |
| Find chats and add attachments | Messages |
| Choose your default SMS number | Menu → SMS Settings |
| Manage alerts and Do Not Disturb | Menu → Notifications Settings / Do Not Disturb |
| Review call forwarding | Menu → Call Forwarding |
| Find received and sent faxes | Fax → Received / Sent |
| Review invoices and payments | Menu → Billing |
Calls: history, voicemail and contacts
- Recents: search your call history and review the date, time and duration. Open an entry's actions to access its available call, message, history and recording options.
- Voicemail: find a voice message and use its play control. The player includes pause, a progress bar and 15-second skip controls.
- Contacts: switch between Business Contacts, Extensions and Device Contacts. Search the appropriate list or use the add-contact button to open New Contact.
A keypad button is available beside the search field. A recording can only be played when audio is available for that call; a history entry does not guarantee a recording exists.
Messages: find the right conversation
Open Messages and use search or the filter row. All, Unread and Pinned help organize the inbox. Channel filters shown in the current interface include SMS, WhatsApp, Instagram, Facebook and Google. Swipe the filter row horizontally to see more options.
Use the new-message button to choose a recipient from a contact list or enter a phone number. Inside a conversation, the attachment button opens Documents, Gallery and Camera. Review the recipient and channel before sending.
Fax: received, sent and configuration
Open Fax and choose Received, Sent or Fax config. Use search to locate an entry. The actions available beside each fax depend on its screen and status.
Menu: account and settings
Check your extension and Location before changing settings. Use the guides above for calling mode, alerts, forwarding, SMS and billing. Call Summary opens call activity; Security Config and Appearance provide security and display preferences.
Menu also contains help, legal and privacy information, contact options and Logout.
Change the app language
- Open Menu → Language.
- Choose English or Español.
- Check the selected language; a check mark identifies the active choice.
Check your setup
- Confirm the correct location, extension, calling mode and SMS number.
- Review app notification preferences, phone permissions and Do Not Disturb.
- Make a test call to another phone you control, send a test message and test an incoming call with your phone locked.
Your mobile app and desk phone can be used with the same extension when configured for that setup. Confirm which devices should ring with your administrator.
Need help?
Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com