Call Clients from Your Mobile Using Your Business Number
Review VoIP and Cellular calling modes, check your business and mobile numbers, and test the caller ID before calling customers.
Open your calling settings
Open Menu → Calling Mode. The current screen contains VoIP, Internet Calls (Recommended) and Cellular (Only for USA), each with a View Details link.
Choose the mode for your setup
VoIP uses an internet connection and the extension shown in this section. Use a stable Wi-Fi or mobile-data connection, and confirm the correct extension is assigned.
Cellular is the alternative labeled Only for USA. Review its View Details instructions and check both numbers before enabling it:
- My Business Number: review the business number configured for this mode.
- My Mobile Number: enter or verify the mobile number used with your setup. Necessary to configure means this value still needs attention.
A weak internet connection and weak cellular coverage are different problems. Select the mode supported by your setup and test it under your actual conditions. If you need to change modes, do so before placing the next call.
Test the displayed number
- Place a call through the Zonitel app to another phone you control or a colleague who agrees to help.
- Check the number displayed on the receiving phone and confirm two-way audio.
- If it shows an unexpected number or fails, check Calling Mode, the selected extension and the configured numbers before calling a customer.
Calls and messages have separate settings
The default SMS number is selected under Menu → SMS Settings → My Message Numbers. Check it separately when testing messages.
If the app does not receive calls, also review Do Not Disturb, Notifications Settings, phone permissions and the route to your extension. Outbound caller ID and incoming-call delivery are separate checks.
For extension caller ID in the portal, see How to Set an Extension's Outbound Caller ID.
Continue with
Need help?
Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com