Manage Call Forwarding in the Mobile App
Find the relevant business number, review its forwarding destination, save changes and test where incoming calls ring.
Use Call Forwarding to review forwarding for a business number in the Zonitel mobile app. These in-app steps apply to iPhone and Android. Check the intended number and destination before saving.
1. Find the correct business number
- Open Menu and confirm the expected account and location.
- Tap Call Forwarding. The menu shows a status such as OFF.
- Find the business number in the list and review its individual forwarding switch.
2. Enter the destination
- Use the forwarding control for the intended number to open Type destination number.
- Enter or review the destination phone number and its country code. The dialog explains that calls will be redirected to this number.
- Tap Save, return to the list and confirm the forwarding state for the intended business number.
3. Test the route
- From another phone, call the business number you configured.
- Confirm that the intended destination rings and that the call can be answered.
- If the destination or behavior is wrong, turn forwarding off for that number and review the setup with your administrator before relying on it.
Stop forwarding
Return to Menu → Call Forwarding, locate the same business number and turn its forwarding switch off. Confirm the displayed state and make another incoming test call to check the normal route.
Call forwarding changes where incoming calls are sent. Your outbound calling mode and default SMS number are separate settings. If you need to leave the destination dialog without saving, use its close control.
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Need help?
Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com