Download and Set Up the Zonitel Mobile App
Install the app on iPhone or Android, sign in, review call and message notifications, and complete a short test of your business line.
Download the app
Install Zonitel from the App Store for iPhone or Google Play for Android. The download is free; use it with your Zonitel account and configured services.
The in-app navigation is shared across iPhone and Android. The phone's permission screens can look different.
Sign in and check your account
- Open the installed app and sign in with your Zonitel account email and password.
- Open Menu and verify the extension and Location associated with your work.
- If you do not have access or see the expected location, contact your account administrator or Zonitel support.
New users should complete the account invitation and password setup provided by their administrator. Do not use another person's credentials.
Review alerts and availability
Allow the app permissions needed for the functions you intend to use. To receive alerts, review the phone's notification settings for Zonitel and then open Menu → Notifications Settings in the app.
- Check Incoming Call for call alerts.
- Check Incoming Messages for message alerts.
- Return to Menu and check Do Not Disturb. Turn it off when you want to receive calls.
Also review Menu → Calling Mode and confirm the appropriate mode for your setup. For messaging, check the selected number in Menu → SMS Settings.
Test before using the app with customers
- Call another phone you control from the app. Confirm the expected business number appears and audio works in both directions.
- Ask a colleague to call your business number or extension. Repeat with your phone locked to check incoming-call behavior.
- Send a test message to a consenting recipient and verify the sending number and receipt.
If a check fails, record which function failed and whether the app was open or the phone was locked. Review the relevant settings and ask your administrator to confirm the number, extension and routing. Avoid assuming that one notification setting explains every missed call.
Continue with What Can I Do in the Mobile App? and Calling Modes and Your Business Number.
For several devices or a combined mobile and desk-phone setup, ask your administrator or Zonitel support to confirm the extension configuration.
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Need help?
Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com