Custom Reports: Ready-Made Usage Reports

Custom Reports: Ready-Made Usage Reports

Custom Reports collects ready-made reports across calls, conversations and faxes, so a recurring question is already assembled. This guide covers what is available, how to read the Weekly call report, and when to use this instead of Call Summary or Messaging Insight.

What Custom Reports is

Custom Reports collects ready-made usage reports across calls, conversations and faxes in one place. Where the other Analytics screens let you build a view with filters, these are prepared reports you simply open.

Open it from the left sidebar: expand Analytics and click Custom Reports.

What is available

Calls

• Weekly call report — call activity by extension for a chosen week.

Conversations

• Outbound messages by user — messaging activity per member of your team.
• Messages by destination — where your messages are going.

Faxes

• Fax journal — a record of fax transmissions.

Using the Weekly call report

It opens on Last week and shows Total calls and Missed calls at the top, then a row per extension with:

• Extension and Name
• Answered and Outbound call counts
• Avg duration and Total duration

Use All reports to go back to the list.

Because it defaults to last week rather than a range you have to choose, it is the quickest way to answer how last week actually went — and the natural report to open at the start of a Monday.

How this differs from the other Analytics screens

• Call Summary gives you five report types with full period control and Excel, CSV and PDF export. Use it when you need to choose the period or export the data.
• Messaging Insight gives you nine filters over individual messages. Use it when you are looking for something specific.
• Custom Reports is for the recurring question you ask every week, already assembled.

FAQ

Q: Can I request a report that is not listed?
A: Tell us what you need and how often — that is exactly the sort of thing this section is being built for.

Q: Which report shows missed calls?
A: The Weekly call report shows missed calls alongside total calls.

Q: Where do I get fax totals instead?
A: See Fax Usage Report and Archived Faxes.

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