Call, messaging and usage reporting
Learn how to access All Calls / Call History, apply filters to find specific calls, and export call logs to download and share. Call Logs (sometimes known as Call History) let you review every inbound and outbound call in your account, then filter, see the number history, send an SMS, call back the number, play or download the recording of the call, see the transcript for the recording, create notes, and more, depending on your current plan.
Call Summary holds five reports on how your phones are used, from activity per extension to the raw call records. This guide covers finding it, choosing a report and a period, reading the columns, exporting to Excel, CSV or PDF, and what each report is actually good for deciding.
Custom Reports collects ready-made reports across calls, conversations and faxes, so a recurring question is already assembled. This guide covers what is available, how to read the Weekly call report, and when to use this instead of Call Summary or Messaging Insight.
Call Analytics reports how your calls felt to the caller rather than just counting them. This guide covers the filters, what analyzed channels means, the sentiment charts and the per-number table, how to export it, and how to read AI sentiment without drawing the wrong conclusions.
Messaging Insight is the detailed record of every text your business sent and received. This guide covers the nine filters you can combine, what all the totals mean, why Outbound Segments is the figure that matters, and what the screen is genuinely useful for.
The AI Usage Report explains what your AI actually spent, split between chat and voice. This guide covers the filters, what tokens and voice minutes mean, how to find what drove a spike in spending, and how to keep AI costs predictable.