Messaging Insight: Your Message Records
Filter SMS and MMS activity by dates, business line, contact, user and direction, and understand message and segment totals.
Open Analytics → Messaging Insight to review SMS and MMS activity for the selected business/location. This report counts messaging activity; use Undelivered Messages when you need delivery errors.
Choose the period and filters
- Select Period: Today, Yesterday, Last 7 days, This month, Last 30 days, Last 6 months or Custom.
- Review From Date-Time and To Date-Time. Dates and times use the account time zone.
- Choose a Contact or Local Number to narrow the activity. From Number identifies the sender; To Number identifies the destination.
- Select Direction (Any, Inbound or Outbound), Type (Any, SMS or MMS) and Username when needed.
- Click Search. Use Reset to clear the filters before starting a different investigation.
Interpret the totals
The cards show Total Messages, MMS, SMS, Inbound, Outbound, Inbound MMS, Inbound SMS, Outbound MMS, Outbound SMS and Outbound Segments. The totals reflect the selected filters, so a report limited to outgoing messages does not represent all incoming and outgoing activity.
Messages and segments are different units. A message can use more than one segment. Do not treat the segment total as a count of unique people, conversations or messages, or infer an exact charge from this report alone. For group-message balances, consult the message-credits guide.
Review individual entries
The table contains Date Time, Type, Direction, From, To, User and Segment Count. Choose 10, 25 or 50 rows per page and use pagination. Check the direction before interpreting the From and To numbers: the business can be the sender or the recipient.
A username helps identify recorded activity but does not, by itself, establish that every message was manually typed. This table does not provide the complete conversation text or a delivery-status/error column. Review the conversation for content and use the delivery troubleshooting guide for failed or unconfirmed messages.
If totals or records look wrong
Confirm the location, account time zone and full date-time boundaries. Remove user, contact, number, type or direction filters one at a time. Compare SMS with SMS, and messages with messages, rather than comparing one report's messages with another report's segments. If a specific entry still appears missing, give support the time with time zone, direction and relevant business line through a private support channel.