How to View and Download Call History Logs

How to View and Download Call History Logs

Learn how to access All Calls / Call History, apply filters to find specific calls, and export call logs to download and share. Call Logs (sometimes known as Call History) let you review every inbound and outbound call in your account, then filter, see the number history, send an SMS, call back the number, play or download the recording of the call, see the transcript for the recording, create notes, and more, depending on your current plan.

Step 1: Open Call Logs (Call History / All Calls)

1. Log in to your Zonitel Office portal.

2. In the left sidebar, expand Calls and click All Calls.

3. If you don’t see these options, check your user role/permissions or ask your admin to enable access.

Step 2: View and filter your call logs

Once you’re in All Calls / Call History, use filters to find the exact calls you need. Common filters include:

• Direction (Any / Local / Inbound / Outbound)
• Contact (number or contact name)
• Local Number (your DID/company number)
• Extension (agent/user)
• Recordings (All / With recording / Without recording)
• From Date / To Date
• Duration (sec) (Minimum / Maximum)
• Missed Call (Yes / No)
• Notes (All / Has notes / No notes)
• Sentiment (All / Positive / Negative / Neutral)

Step 3: Download your call logs (Export)

1. Set your filters (date range, extension, numbers, etc.), then click Search.

2. Click Export and choose a range:

   • Yesterday
   • Last 7 days
   • Last 30 days
   • Last 90 days
   • Custom range… — click the start date, then the end date (up to the last 90 days)
   • Filtered calls (2000 max) — exports the results currently shown by your filters
   • Recent CDR downloads — re-download a previously prepared export

3. Depending on the size of your data, the export may take a while. Save the file to your computer when it’s ready.

What you’ll typically see in the list

The Call Logs table shows these columns:

• Direction (To: / From:)
• Contact (name and number)
• Local Number (your business number and extension)
• Date / Time
• Duration
• Recordings (player and download controls, or “No recording”)

Quick actions on each call

Click the menu at the start of any row to act on that call:

• Send message — start an SMS conversation with that number
• Block number — add the number to your blocked list
• Contact history — see all past activity with that contact
• Call back — place a call to that number

In the Recordings column you can also click Play to listen, or Download to save the recording.

Troubleshooting

I can’t find a call I know happened

• Expand the date range and confirm your portal time zone.

• Clear other filters (extension, numbers) and search by the caller number.

The Export button is missing

• Your user role may not have access to export reports/logs. Ask your admin to grant permission.

Still Need Help?

Our team is ready to assist:

Call/Text/WhatsApp Us: (833) 966-4835
Email: info@zonitel.com
Live Chat: Available through your account portal