Understanding Your AI Usage Report
Review conversation and voice AI usage by period and grouping, inspect charges and distinguish consumption from wallet funding.
Open Analytics → AI Usage to review recorded AI work and its price. Confirm the business/location first. Use AI Wallet separately to review wallet funding and balance.
Select the activity
- Choose Channel: Conversations or Voice calls.
- Set When: Today, Last 7 days, Last 30 days, This month or Custom range.
- Choose What. Conversations offers All, Conversation Message, Conversation Training Message and Call Transcriber Analytic. Voice calls offers All, Inbound, Outbound and Internal.
- Choose View: By day, By hour, By month or Each item.
- Wait for the table to update and confirm its period and column labels before comparing figures.
Read the overview and detail
The overview includes Total spent, Chat work, Voice time and Busiest day. Chat work is expressed in tokens and Voice time in minutes. Tokens, minutes and currency describe different things and cannot be added as a single usage quantity.
The conversation table shows AI work, Price, date or period, Type and available Actions. Grouped rows can be expanded to inspect their detail. Each item is useful when you need individual timestamps and activity types. The voice table includes Talk time, Price, Date and Agent, with available Actions. Use the 10, 25 or 50 rows selector and pagination where shown.
Reconcile a charge
- Set a precise period and select the relevant channel and activity type.
- Use Each item or expand the relevant grouped row.
- Record the displayed time, activity type and price. Check the time zone when matching another record.
- Compare consumption with the appropriate AI Wallet information. Adding funds and consuming those funds are separate events.
Do not assume that every overview card is restricted by every table filter. If a card and the detail disagree, check both contexts and retain the item details for support. A zero card beside priced rows is not enough to conclude that those rows were free.
Empty or unexpected results
Check the selected location, channel, period and What filter. “No AI voice calls in this period” describes that selection and does not establish that there was no conversation AI usage. Likewise, a sentiment result is not a wallet transaction. If the discrepancy persists, share the affected period, selected filters and relevant item details privately with support.