Billing & Accounts

Payments, plans and subscription management

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Making Manual Payments

Find an outstanding invoice, review it before paying and confirm the payment result without creating a duplicate charge.

Managing Payment Methods

Add a card, understand Use always, manage a saved method and replace a payment method without assuming automatic backup.

Upgrading or Downgrading Your Subscription

Request a phone-plan or extension change, confirm the price and effective date, and review any effect on billing and call routing.

Managing Your Payments and Subscriptions

Find your phone service invoices, recorded payments and saved payment methods, and see where AI Wallet and group message credits are managed separately.

How to Set Up and Manage Auto-Pay

Enable recurring invoice payments with a saved or new method, confirm the setting and check what to do if a charge fails.

Disabling Auto-Pay

Stop recurring phone-service invoice payments, keep track of outstanding balances and check separate AI and message-credit settings.

Message Credits for Group Messages

Check message credits, estimate segments per recipient, buy a package and configure Auto Purchase for group messaging.

Understanding Your AI Wallet

Understand your available AI balance, monthly plan and Extra balance. Add funds, configure Pay as you go and check usage separately from card charges.

Understanding Your Invoice

Read invoice dates, billed items, discounts, taxes and totals, download a copy, and match the invoice with its payment receipt.

Failed, Pending or Duplicate Payments

Compare the invoice, payment receipt and bank record before retrying a charge. Find what to check for declined, pending or apparently duplicate payments.