How to Send a Text Message to Multiple Recipients

How to Send a Text Message to Multiple Recipients

Prepare a Group Message using contacts or lists, review your sender and message use, then send or schedule and check the delivery report.

Group Messages sends a campaign to selected recipients. Use this workflow when the same approved message is intended for several customers. It is separate from writing in an individual Inbox conversation.

Prepare the audience

1. Open Conversations → Group Messages.
2. Review Contacts and Contact Lists. To reuse an audience, create a list with a clear name and description, then add or import the intended contacts.
3. For an import, review the file requirements and column mapping before confirming. Do not upload purchased lists or people who have not agreed to your messages. See adding and importing contacts.
4. Review Opted-Out. Removing someone from a contact list does not restore permission to text them.

For reusable audiences, follow Contact Groups. Check available balance and refill options in Message Credits.

Compose and send

1. Click New Message.
2. In To, select contact lists or contacts. You can also enter a phone number and press Enter.
3. Write the message or select a Template. Identify your business, stay within the purpose people agreed to, and include clear opt-out instructions where appropriate.
4. Check From and choose the correct business number.
5. Review the final recipients, message segments and total message use. A selected recipient count is not a delivered count. Check personalized fields such as First Name before sending.
6. Choose Send now, or Schedule and select the date and time. Confirm the profile time zone shown in the scheduling window before clicking Schedule message.

Check the result

Open Sent Messages, find the campaign and click its Show info information icon. In Delivery report, use Search recipients… to locate a recipient. Review the delivery result and date shown for that row. The initial acceptance notice means the request was received; it does not confirm delivery to every recipient.

If the report has no delivery data yet, do not keep resending. Follow delivery troubleshooting. For pictures, use the group MMS guide. For permission and content rules, review SMS program requirements.

Need help?

Contact Zonitel Support with the relevant details.