Sent Faxes and Delivery Status

Sent Faxes and Delivery Status

Find each outgoing attempt, understand Sent and Failed, check the page count and follow a careful retry process when delivery fails.

Check the result after sending

Open Fax → Sent. Clicking Send fax submits the request; check the outgoing record before assuming it reached its destination.

Find the correct attempt

1. Use Custom search for the recipient’s phone number, name or a note.
2. Choose the Fax line and Date range, then click Search. Use Reset to remove old filters.
3. Check From, To, Date / Time and Notes to distinguish repeated attempts. Use Auto refresh or the refresh icon while reviewing a recent send.

Understand the status and page count

• Sent: the record reports a successful fax transmission. It does not tell you whether a person has read or processed the document.
• Failed: the attempt did not complete successfully. Check the attempt and confirm with the recipient before resending if partial receipt is possible.
• Pages: the page count reported for that record. A zero or dash is not a substitute for the delivery status or a confirmation from the recipient.

Open PDF shows the stored document. Use it to check the source pages; it does not by itself prove that every page reached the receiving device or was readable there.

If a fax fails

1. Confirm the destination is the recipient’s current fax number. Ask whether the fax line or receiving device was busy or unavailable, and whether any pages arrived.
2. Review your document: pages should be complete, upright and legible. If only some pages arrived, agree with the recipient on which pages to resend.
3. Once the issue is addressed, prepare the needed document through Fax → Send fax. Check the new result in Sent. If it fails repeatedly, contact support instead of sending many duplicate attempts.

For support, include the sending line, recipient number, date/time, status, page count and any visible error. Avoid sharing the document’s sensitive contents unless they are needed.

Keep a useful record

Use Edit note for the case reference or follow-up, Important for priority items, and More → Labels… / Archive to organize completed work. See labels and bulk actions.

Delivery versus usage

The Fax Usage Report helps you compare activity by period and line. A status, zero pages or a blank value does not establish an invoice charge. For a billing question, compare the relevant invoice and ask support about the specific record.

Need help?

Call, text or WhatsApp: (833) 966-4835 · info@zonitel.com