Fax Usage Report and Archived Faxes
Filter fax activity by period and line, read delivery and daily activity indicators, and find or restore archived faxes.
Open the report
Go to Analytics → Fax Usage. You can also open Report under Manage in the fax menu. The page is titled Fax Usage Report.
1. Choose the period and fax line
- Use Last 7 days, Last 30 days, This month or This year for a quick range.
- For custom dates, open the date range, click the start date and then the end date, and choose Apply.
- Set Fax line to a particular line or All fax lines. Wait for the report to update before comparing totals.
2. Read the activity indicators
- Faxes: total fax activity with received and sent counts.
- Pages: page totals with received and sent counts.
- Busiest day: the day with the most fax traffic in the selected period.
- Delivery rate: the delivery result indicator for outgoing faxes. Check individual attempts in Sent when investigating a failure.
- Daily average: faxes per day with activity; this is not an average across every calendar day.
Activity by day helps identify peaks. By fax line breaks down Faxes, Received, Sent, Failed and Pages for each line.
Use the same period and line filters when comparing results. For an invoice question, match its dates and consult support about any difference; the report is an activity view, not a statement of the charge for a specific attempt.
3. Find or restore an archived fax
- Open Fax → Archived. Search by phone, name or note and use the line and date filters.
- Use Open PDF to open the stored document. Archiving organizes records without deleting the fax.
- To return it to the active list, open the row’s More menu and choose Unarchive.
Archiving does not erase the fax’s past activity or reset usage totals. A label, star or read status is also separate from its delivery result.
Continue with Organize Faxes with Labels and Bulk Actions or Sent Faxes and Delivery Status.
Need help?
Call, text or WhatsApp: (833) 966-4835 · info@zonitel.com