How can I send a new fax?

How can I send a new fax?

Send a fax from your computer or phone using your Zonitel fax number, with the cover page generated for you. This guide covers choosing the sending number, adding one or several recipients, what file types and sizes you can attach, saving fax contacts, and where to check the result.

Send a fax without a fax machine

You can send a fax from your computer or the mobile app using the fax number on your account. Attach the documents, pick who it goes to, and Zonitel generates the cover page for you.

Step-by-step

1. Log in to your Zonitel Office Portal.
2. In the left sidebar, click Send fax under Fax. You can also use Quick Action at the top right and choose Send Fax.
3. In From · Fax Number, choose the fax number the fax is sent from.
4. Enter the Recipient Fax Number. To send to several people, click Add recipient — the same fax goes to each one individually, so nobody sees the other recipients.
5. (Optional) Add a Recipient Name and Notes. Both appear on the cover page, and the notes are what you will recognise the fax by later in your Sent list.
6. Under Attachments, drag your files in or browse for them.
7. Click Send fax.

What you can attach

• Formats: PDF, TIF, JPG, PNG, DOC, DOCX, XLS and XLSX.
• How many: up to 6 files in one fax.
• Size: up to 30 MB per file.

Attaching several files sends them as one fax, in the order you added them.

Fax contacts

The Fax contacts panel beside the form holds recipients you fax regularly. Pick a saved contact instead of typing the number, or click Add to save a new one. Worth setting up for the offices you fax every week.

Sending from your phone

The Zonitel mobile app sends faxes too, and lets you photograph a document instead of scanning it — useful for a signed form when you are away from the office. Photograph it flat, in good light, with the whole page in frame.

After you send

• The fax appears under Sent, where you can check whether it went through. See Sent Faxes and Delivery Status.
• A fax to a busy or faulty line can take a few attempts, so check the status rather than assuming it failed.
• Received faxes arrive in your Fax Inbox.

FAQ

Q: Can I fax several pages at once?
A: Yes. Attach up to six files and they are sent as a single fax.

Q: Can I fax the same document to several offices?
A: Yes. Use Add recipient. Each person receives their own copy.

Q: Do I need to make a cover page?
A: No. It is generated automatically, using the recipient name and notes you enter.

Q: Which number does it come from?
A: Whichever fax number you select in the From field.

Need help?

Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com