Automatically Create Contacts from New Calls or Messages

Automatically Create Contacts from New Calls or Messages

Zonitel can build your address book on its own. This guide shows you how to open Contact event settings from the Contacts screen, turn on contact creation for unknown numbers that call in or text in, test that it works, and keep the resulting list clean.

Step-by-step: Turn on automatic contact creation

Zonitel can add a contact by itself whenever an unknown number reaches you, so your address book fills in as your business gets calls and texts instead of through manual data entry.

1. Log in to your Zonitel Office Portal.
2. Click Contacts in the left sidebar.
3. Click Config to open Contact event settings.
4. Turn on either or both options:
   • Create contact on call event — adds a contact for unknown numbers that call in.
   • Create contact on message event — adds a contact for unknown numbers that text in.
5. Click Save changes.

Both settings apply to incoming calls and messages from numbers that are not already in your address book.

Check that it works

Test with a call

1. Call your Zonitel number from a phone that is not saved in your contacts.
2. Open Contacts and search for that number.
3. Confirm a new contact was created for it.

Test with a message

1. Send a text to your Zonitel number from a number that is not saved.
2. Open Contacts and search for the sender.
3. Confirm the contact appears.

Best practices

• Turn on the message option if your business runs on texting. Conversations then shows names instead of raw numbers, and your team recognises repeat customers at a glance.
• Auto-created contacts have a phone number and nothing else. Have whoever handles the conversation add the name while they still remember who it was.
• Review the list every so often. Wrong numbers and one-off callers accumulate, and they are easy to remove with Delete selected.
• Export before any big cleanup, so you can go back if you remove something you needed.

FAQ

Q: Does this create duplicates for numbers I already have?
A: No. Contacts are only created for numbers that are not already in your address book.

Q: Can I turn on just one of the two?
A: Yes. The call and message settings are independent.

Q: Do the new contacts have names?
A: No. They are created with the phone number, and you fill in the rest. See Adding contacts and importing contacts in Zonitel.

Q: Will old callers be added retroactively?
A: No. Only calls and messages that arrive after you save the setting.

Need help?

Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com