Booking Pages: Let Customers Book Themselves
Choose the shared calendar link or custom booking links, set their hours and limits, customize their appearance and verify available times.
A booking link lets customers choose a time for an appointment in a Zonitel calendar. Open Settings → Calendars Config → the calendar’s settings → Booking Pages. Confirm the calendar’s availability and capacity before sharing a link.
Choose a shared or custom link
- Shared calendar: offers the calendar’s available times from Availability. Changes there are reflected by the shared link. If the calendar is not shared, Office offers Share calendar to make it available for customer booking.
- Custom booking links: offer this same calendar with their own days, hours and appointment length. They can narrow the calendar’s availability; they cannot add hours outside it.
For example, a link for Tuesday mornings still needs Tuesday morning to be open in the calendar. A link cannot reopen a day the calendar closes.
Create a custom booking link
- Under Custom booking links, click New link.
- In the Hours window, enter a recognizable Name; customers see it on the booking page.
- Choose Appointment length, or Same as the calendar.
- Select the days to restrict this link to, then set the start/end times. Use + Add hours for another range and Remove to remove a range.
- Compare each day with the calendar hours displayed beneath it. Review appearance and advanced settings below.
- Click Save hours. Open the resulting link and verify the available times before distributing it.
Leaving every day off makes the custom link offer the whole calendar again. It does not close the link. To close a date for the calendar, use Blocked Dates. If you need to stop an individual link, confirm its available sharing controls with your administrator or Support and test the existing URL afterward.
Set limits and messages
Expand Advanced (limits, branding):
- Minimum notice (hours) and Maximum days in advance define how soon and how far ahead customers can book.
- Buffer before and Buffer after leave time around appointments.
- Max bookings / day limits the number of bookings for the link.
- Confirmation message is shown after booking.
- Notification email receives an email with a calendar invite for each booking from the link. Leave it empty to skip that email.
- Reminder template applies the SMS reminder schedule to bookings from the link. Check the calendar’s default SMS number and the template messages.
- Brand color sets the link’s color.
Practical examples for booking limits
These are example configurations. Choose values that match the business and verify them on the exact customer link.
- Prepare before a visit: set Minimum notice to 4 hours if the team needs that lead time. A customer looking only two hours ahead should not expect that time from this link; the next option still depends on open hours.
- Limit how far ahead people book: set Maximum days in advance to 30 if you want this link to offer a rolling month of dates, then check the actual last date it offers.
- Allow cleanup time: a 30-minute appointment with Buffer after set to 15 minutes calls for a 15-minute interval after the visit. Check how it fits around existing appointments and the end of the working range.
- Manage a daily workload: a Max bookings / day value of 6 limits bookings for that link. Review other links using the calendar and its simultaneous capacity separately.
Limits work together with Availability and the link’s selected hours. If a time disappears, follow the missing-times checklist before increasing capacity or removing a closure.
Set the booking page’s appearance
In General → Booking page look, set the photo, Who people are meeting, address and welcome message, then use Save booking page look. This supplies the calendar’s default appearance.
For a custom link, expand Look on this link and select This link looks different from the calendar to use its own values. When enabled, an empty field shows nothing there; it does not inherit that field from the calendar. Clear the checkbox to return to the calendar’s appearance, and save the link.
Check before sharing
Open the exact link you will send. Check its name, appearance, appointment length, time zone, breaks, blocked dates and booking limits. Several links can point to the same calendar, so review their combined use and the calendar’s simultaneous capacity. Google is optional; if connected, verify imported commitments too.
Share the verified link through your usual customer channels. If you arrange a test booking, use a phone and mailbox you control because confirmations and reminders may be sent. Review any test appointment and scheduled messages afterward.