Understanding Your AI Wallet

Understanding Your AI Wallet

Understand your available AI balance, monthly plan and Extra balance. Add funds, configure Pay as you go and check usage separately from card charges.

Open your AI Wallet

In Office, go to Settings → AI Wallet. This wallet pays for AI features and is separate from your phone service invoices and group message credits.

Understand the balances

• Available right now: the AI balance available to use. Do not read it as only the remaining monthly plan balance; it can include Extra balance and can be available without an active plan.
• Plan balance: the balance supplied by an active monthly AI plan for its current cycle. Check the cycle information on screen.
• Extra balance: funds you purchase separately. The screen states that this balance never expires and is used after the plan balance runs out. You can use Extra balance without a monthly plan.

The estimates of AI messages or call-analysis minutes are approximate. Message length, call complexity and current rates affect how much usage a balance buys.

Choose or review a monthly plan

Click See plans, compare the options, and review the price and renewal information before confirming a subscription. Plans renew automatically. Before changing or cancelling one, check the effective date and balance treatment shown in the plan controls, or ask support if they are unclear.

Buy Extra balance

1. Click Buy more extra.
2. Choose an amount or enter your own.
3. Select a payment method, or use Add payment method if needed.
4. Review the amount, then click Confirm and charge when ready to buy.
5. Check the result in your wallet and Billing history.

A top-up is a paid purchase. Having no expiration does not make it free. If the result is unclear, check the history or contact support before repeating the charge.

Set up Pay as you go

1. Click Set up pay as you go.
2. Set When total balance drops to: the balance threshold that triggers a recharge.
3. Set Recharge with: the amount purchased and added to Extra balance each time.
4. Optionally add up to 10 addresses in Notify these emails.
5. Check Rule enabled if you want the rule active, then click Save.
6. Confirm the on/off status on the wallet screen.

Choose a threshold that leaves room for your expected usage. Automatic recharge still depends on a successful payment and a valid method; check notifications and your balance during busy periods.

Compare usage and payments

• Usage Report shows where the AI balance is being consumed.
• Billing history lists plan payments and extra top-ups with their date, amount, concept and status.

Usage is not the same as a new card charge. Match the record type before asking about an amount.

For the other billing areas, see Managing Your Payments and Subscriptions and Message Credits for Group Messages.

Need help?

Call, text or WhatsApp (833) 966-4835, or email info@zonitel.com. For a billing question, include your business/location, invoice reference, date and the issue you see. Do not send a full card number, CVV or bank account details.