Understand Your Zonitel Office Dashboard
Understand dashboard totals, independent Calls and Messages periods, SMS segments, Office Summary, AI Wallet and daily shortcuts.
The Office Dashboard is a workspace overview and a shortcut to daily tasks. Use it to review calls and messaging activity, open account resources and jump to detailed screens. The figures reflect the currently selected workspace and available permissions.
Open the dashboard
Choose Dashboard in the main menu. Confirm the workspace selector at the top before interpreting totals. Let loading finish; a loading indicator alone does not mean an outage.
Calls and Messages have separate periods
The Calls period and Messages period selectors are independent. Both offer Today, Yesterday, Last 7 days, This month, Last 30 days and Year to date. The current initial view shows Calls = Today and Messages = Last 7 days. Set both to the same period before comparing activity; changing one does not automatically change the other.
Real Office capture. Counts are an example, not a target or service guarantee.
Read the call cards
- Total Calls, Answered Rate and Missed Calls provide an at-a-glance summary. Check the Calls section and its period for context.
- Call Distribution separates Answered, Outbound and Missed.
- The lower shortcuts open All Calls, Inbound / Answered, Outbound Calls, Missed Calls, Voicemails and Transcribed Calls. Some shortcuts open a general list rather than a prefiltered result: confirm filters on the destination screen.
Read messaging and fax activity
- Message Distribution shows Inbound and Outbound messaging plus Fax activity.
- All Messages, Inbound Messages and Outbound Messages take you to Conversations.
- Outbound Segments is not the same as the number of messages. Longer SMS or different character encoding can require multiple segments. Use detailed messaging reports for reconciliation, not only the dashboard.
- Inbound Faxes and Outbound Faxes open the respective fax lists.
Office Summary and AI Wallet
Office Summary links to Phone Numbers, Extensions, Fax Numbers, Users, Contacts and Blocked Numbers. These counts summarize resources; they are not proof that every item is configured, registered or reachable. Open the relevant list to inspect an item.
AI Wallet Balance links to AI Wallet. This is not your Meta WhatsApp payment method and should not be treated as a WhatsApp credit line.
Quick Actions
Use shortcuts for Call History, Contacts, Messages, Missed Calls, Voicemails, Call Summary, Calendar, Send Fax, Phone Numbers and Users. Their availability depends on permissions. Opening a shortcut does not itself send a message or change routing; review the destination before taking an action.
If numbers do not match another report
- Confirm workspace, period and timezone context.
- Check whether the other screen has different filters or uses messages versus SMS segments.
- Open the detailed list/report and inspect the relevant records. A resource count may have a different scope from a filtered list.
- If the difference remains, share the period, screen name and error with support. Avoid sending screenshots containing private customer information.
Need help?
Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com