Switching Between Locations in Your Portal
Learn to find your current location, switch to another location and confirm the change. Includes real portal screenshots, a short animated walkthrough and tips for finding location-specific settings.
Daily tools in your web portal dashboard
Learn to find your current location, switch to another location and confirm the change. Includes real portal screenshots, a short animated walkthrough and tips for finding location-specific settings.
Open Active Panel-Calls to check live call counters and extension status. Learn how monitoring, conference and transfer options work when a call is active and your permissions allow them.
Find recorded calls with Call Logs filters, then use Play or Download in the Recordings column. Learn about notes, exports and recording availability.
Understand dashboard totals, independent Calls and Messages periods, SMS segments, Office Summary, AI Wallet and daily shortcuts.
Select the business numbers that show caller information, upcoming appointments, and connected CRM details for your Office user.
Find callback requests, filter by client, business number, status and date, and organize follow-up without confusing the list with the live queue.
Enable message alerts on this computer and troubleshoot browser permissions, Focus mode, and Office notification settings.
Open the Zonitel web phone from Office, set up audio, make and receive calls, and troubleshoot connection or ringing issues.