Transfer a Call from the Web Phone

Transfer a Call from the Web Phone

Use Blind Transfer to send a connected call directly to an extension, understand the attended option and check the transfer result.

Use Transfer during a connected call in the Zonitel web phone. This guide walks through a direct transfer to an extension. It does not change the business number’s forwarding settings.

1. Prepare the call and destination

1. Open Phone from Office or use the top-bar headphone icon. The web phone opens at calls.zonitel.com.
2. Confirm Connected and the correct extension. Make or answer the call and wait until it is connected.
3. Confirm the destination extension and tell the caller you are transferring them. For a first test, coordinate with the recipient.

2. Choose the transfer type

Click Transfer in the active-call controls.

• Blind Transfer: sends the call directly, without speaking with the recipient first. Use the steps below.
• Attended Transfer: is intended for speaking with the recipient before completing the transfer. Choosing this option is not itself confirmation that the caller has been transferred.

3. Complete a direct transfer

1. Select Blind Transfer.
2. Enter the intended extension in the destination field. The screenshot shows a test destination; use the correct extension for your business.
3. Review the digits and click the Transfer button inside the destination panel. Use Cancel if you do not want to submit it.

4. Check the result

The web phone can display Call transferred. Confirm that the recipient receives the call and that both parties can hear each other. A success notice is not proof that someone answered; destination availability and its call handling still matter.

If the transfer does not work

• If the call ends before you submit the transfer, troubleshoot the original call first. Do not treat it as a completed transfer.
• Check the destination digits and whether that extension can receive a direct call.
• If the transfer fails or the caller remains with you, check the live call state before retrying. Avoid repeated transfers without knowing where the caller is.
• For support, note the time and time zone, source extension, destination extension and the message shown. Keep customer numbers out of public screenshots.

Set up and troubleshoot browser calling

Need help?

Call, text or WhatsApp (833) 966-4835, or email info@zonitel.com. Share relevant examples privately; never include passwords or verification codes.