Numbers

Need to transfer your number?

Plan your number transfer: confirm eligibility, prepare documents, coordinate activation, test each service and review the old account.

3 min read 3.3K views

What to Do If Your Calls Are Incorrectly Labeled “Spam” or “Scam”

Collect call examples, verify caller ID, report incorrect labels to the affected carrier and understand business-number registration.

3 min read 2.4K views

How to Block a Number

Block incoming calls and texts from a number, review the blocked list, remove a block and distinguish blocking from SMS unsubscribe requests.

2 min read 2.3K views

How to Set an Extension’s Outbound Caller ID (Outbound Number)

Choose an extension’s outgoing number with the number selector, save it and test both the displayed number and the return-call route.

3 min read 2.2K views

Set the Caller ID Name People See

Request a business calling name in Phone Numbers, check the LIDB display option and troubleshoot a missing, outdated or incorrect name.

3 min read 1.7K views

Why Your Number Port Was Rejected and How to Fix It

Resolve number transfer rejections involving account details, mobile PINs, porting locks, authorization, pending orders or partial transfers.

4 min read 1.5K views

What You Need to Port Your Phone Number to Zonitel

Prepare account details, a recent bill and authorization, check the mobile transfer PIN, and coordinate a complete or partial number transfer.

4 min read 1.5K views

Manage Your Phone Numbers in Office

Find a number, understand its services, change its internal line name and choose the right controls for SMS, forwarding, hours and Caller ID.

3 min read 1.5K views

Global Business Hours and Hours for One Number

Choose a shared or number-specific schedule, edit days and time ranges, and check the open and closed SMS replies that use those hours.

4 min read 1.5K views