Phone Numbers features
Use Follow Me to route calls to your extension across multiple destinations (other extensions or external phone numbers). Follow Me logic is used, where each destination can start ringing after a Delay, ring for a Timeout, and the call connects to the first destination that answers.
Want to stay on top of every customer message even when you’re away from the inbox? With Zonitel Email Notifications, you can receive an email alert every time an SMS hits your number—including the customer’s phone number and the message text.
With ZoniTel, you can set your business hours and enable SMS automatic replies for both Business Hours and After-Hours. This helps improve the customer experience and ensures customers receive an immediate response.
Learn how to add contacts in Zonitel and import contact lists from a file (CSV/Excel) for faster organization and messaging.
Learn how to block and unblock phone numbers in the Zonitel portal to prevent unwanted calls and messages.
Outbound Caller ID controls which business number displays when a specific extension/user places calls. This is useful for multi-location businesses, departments (such as Sales vs. Billing), or agents who should always call out using a specific main number. This guide shows you how to assign an outbound number to an extension and verify that it works—so your calls appear consistent, professional, and recognizable to customers.