Find Conversations and Add Attachments in the Mobile App
Find a thread with search and channel filters, start a message, and choose Documents, Gallery or Camera for an attachment.
Open Messages in the bottom bar. These in-app steps apply to iPhone and Android; the available numbers and channels depend on your account.
1. Find the right conversation
- Use Search to find the conversation.
- Choose All, Unread or Pinned, or a channel filter such as SMS, WhatsApp, Instagram, Facebook or Google.
- Swipe the filter row horizontally to see more options, then open the matching thread.
If a conversation seems missing, return to All and clear the search. Seeing a channel filter does not mean every channel supports starting a new conversation in the same way.
2. Start a message
- Tap the new-message icon beside Search.
- In Select recipient, choose a contact or enter the intended phone number.
- Continue into the conversation and verify the recipient before composing your message.
3. Choose an attachment
- Inside the conversation, tap the attachment icon.
- Choose Documents for a file, Gallery for an existing image, or Camera to take a photo.
- Allow the required phone permission, choose the item and review the attachment and recipient before sending.
Check the sending number and result
For SMS, review your default number under Menu → SMS Settings → My Message Numbers. Use a recipient who agrees to receive your message. Selecting a file is not a delivery confirmation; check the result in the conversation after sending.
If Gallery, Camera or Documents does not open, review the relevant app permissions in the phone’s settings. Attachment options and handling can depend on the selected channel.
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