Find and Add Contacts in the Mobile App

Find and Add Contacts in the Mobile App

Switch between Business Contacts, Extensions and Device Contacts, search the right list and complete the New Contact form.

From the bottom bar, open Calls → Contacts. The contact views and form use the same in-app navigation on iPhone and Android.

1. Choose the right list

1. Choose Business Contacts, Extensions or Device Contacts. Swipe the row if an option is off-screen.
2. Use Search in the selected view.
3. Open the matching entry and check its details before calling or messaging.

2. Add a contact

1. In Contacts, tap the add-contact icon beside Search to open New Contact.
2. Enter the phone number and the appropriate first name, last name and email. Check the country code.
3. Review the details, tap Save, and search again to confirm the contact is available.

If you cannot find a contact

• Clear the search and check the relevant contact list. Business Contacts, Extensions and Device Contacts are separate views.
• If Device Contacts is empty, review the phone’s contact permission for Zonitel.
• Check the current account or location and ask your administrator about access to a business contact or extension.

Do not assume that creating a contact adds it to every list or every device. Confirm it in the list you intend to use before starting a customer conversation.

Continue with

• Conversations and attachments
• Call with your business number

Need help?

Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com