Review contact call and message history
Use the contact History tab and the detailed history page to find calls, messages and missed events.
Contact history helps you review communication associated with a person's number. The profile provides quick event filters, while the detailed History page provides a date range and a table of results.
Review the profile timeline
- Confirm the selected business/location and open Contacts.
- Search for the person by name, phone or email, compare the number and click Edit.
- Open History.
- Choose All, Calls, Messages or Missed to review the relevant event type.
- If the panel says No events found, try All and follow the checks below.
Contact profile tabs and History filters: All, Calls, Messages and Missed.
Search the detailed history by date
- From the contact row, use More → History. The conversation toolbar also provides a contact-history link.
- Confirm the name and number displayed on the history page.
- Set From date and To date. The pickers include time, so check both the date and AM/PM when displayed.
- Click Search to apply the range.
- Use Clear to reset the filters when you need to broaden the search.
- Use the Rows selector and page controls to review additional results. Rows offers 10, 25 and 50.
Read the history table
- Direction: the communication's direction as shown by the record.
- Local Number: the business-side number associated with that event.
- Date/Time: the displayed event timestamp.
- Data: the information available for that event. Review the actual row rather than assuming every call and message has the same details.
When comparing a result with an external log, include its date, time and time zone. Do not assume that a timestamp in another system is expressed in the same zone as the portal display.
Call or message from the history
Call back and Send message are communication actions. Confirm the contact's number before using them, and review the destination and available sending controls in the screen that opens. They are not filters and are unnecessary if you only want to inspect history.
If an expected event is missing
- Check the current location and the complete phone number, including country code where relevant.
- Clear the date range or widen it around the expected time; verify the end date is not before the start date.
- Check whether the profile is filtered to Calls, Messages or Missed when you need another event type.
- Compare the relevant call log or Conversations record and note the business number involved.
- If the event is still absent, provide support with the location, event type, numbers and timestamp through a private support channel.
An empty filtered view does not by itself prove a call or message was never received. For message-delivery questions, review the messaging record and its available delivery information.