How to View and Download Call History Logs
Find calls with the current filters, look up an exact Call ID, inspect available details and choose the appropriate export.
Call, messaging and usage reporting
Find calls with the current filters, look up an exact Call ID, inspect available details and choose the appropriate export.
Compare extension and business-number activity, review call-center and hourly views, and distinguish table exports from CDR downloads.
Find all six Custom Reports and choose between daily activity, missed-call recovery and conversation response performance.
Review conversation and voice AI usage by period and grouping, inspect charges and distinguish consumption from wallet funding.
Review AI sentiment by period, extension and number, while distinguishing analyzed channels from unique calls and audio quality.
Filter SMS and MMS activity by dates, business line, contact, user and direction, and understand message and segment totals.
Choose filtered calls, date-based CDR downloads or summary exports, and understand what remains available in Archived calls.
Use Call Center and Calls by Hours to review call demand, missed calls and talk or waiting times for a selected period.
Find calls by audio quality, inspect Call info, and save a manual star rating and note without confusing them with AI sentiment.
Interpret clients, times helped, human and bot replies, median response times, business hours and the current unanswered list.