How to Use Call Summary Reports

5 min read
1.7K views

How to Use Call Summary Reports

Call logs are great for reviewing individual calls, but Call Summary helps you understand the bigger picture: peak hours, missed-call trends, performance by extension, and activity by phone number—all in one place, filter by date range, switch between report tabs, and export your data.

Step-by-step: Access Call Summary & Export a Report

  1. Log in to your Zonitel Office Portal (office.zonitel.com).

  2. Go to Calls → Call Summary.

  3. Choose the report you want by clicking one of the tabs:

    • Extension Summary

    • Call Center

    • Calls by Hours

    • Phone Number Summary

  4. Set your Period (example: last 7 days / last month / last 6 months).

  5. (Optional) Adjust From Date and To Date if you need a custom range.

  6. Click Search to refresh the charts/data.

  7. Click Export and select your preferred format (the options shown depend on your account).

  8. Save the file and share it with your team—or keep it for your monthly reports.

What each report is best for

  • Extension Summary: Compare activity by agent/extension (great for coaching and accountability).

  • Calls by Hours: See when calls come in most and when missed calls spike (great for staffing decisions).

  • Phone Number Summary: Understand performance per location/department number (great for multi-number businesses).

  • Call Center: Track call center-related activity.

Pro tips (to drive adoption)

  • Run Calls by Hours weekly to see if you need more coverage during peak times.

  • If you notice missed calls after hours, consider combining this with Business Hours and Auto-Replies so that customers always receive a response.

  • Export a monthly Call Summary to track growth and prove performance improvements over time.

Need help?

Our support team can help with payment method questions:

  • Call us: (833) 966-4835
  • Email: info@zonitel.com
  • Text/WhatsApp: (833) 966-4835
  • Live Chat: Available through your account portal

We're here to help you manage your payments securely and efficiently.

Was this article helpful?

Yes No

Related Articles

Administration

How to Invite a New User and Assign Permissions in Zonitel

Need to add your sales, support, or admin team to your Zonitel portal? You can invite new users, assign an extension, and control exactly what they can access (calls, messages, numbers, fax, reports, etc.).

3min 1.8K views
Administration

Automatically Create Contacts from New Calls or Messages

Keeping your contact list updated manually can be a time-consuming task. With Contact Event Settings in Zonitel Office, you can automatically create a new contact when a new phone call or message arrives—keeping your inbox organized and enabling your team to follow up more efficiently. This article shows you how to enable it, verify it’s working, and turn it off anytime.

5min 1.7K views
Administration

How to Enable “Do Not Disturb” (DND) from Your Desk Phone

Do Not Disturb (DND) is perfect when you’re in a meeting, on lunch, or need focus time. When enabled, your extension stops ringing, and incoming calls are handled according to your system’s DND behavior (commonly routed to voicemail or treated as unavailable). This article shows you how to turn DND ON/OFF from a physical phone using feature codes, plus how to test and troubleshoot if it doesn’t work as expected.

4min 1.7K views

Still Have Questions?

Our support team is available 24/7 to help you get started

Chat with us on WhatsApp