Administration

Users, permissions and account settings

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How to Invite a New User and Assign Permissions

Invite a teammate to the correct location, choose an extension and access rights, and complete the checks that make their account ready to use.

Scheduled Reports and Alert Recipients

Set the recipients and delivery schedules for Call Report, Fax Journal and Automation Alerts, then verify both the report activation and the saved settings.

Your Business Details and Time Zone

Update the selected location’s business details, billing contact and time zone, save the changes and check the information in the relevant screens.

Troubleshoot Reports and Email Alerts That Do Not Arrive

Check the location, saved recipients, report activation, schedule and mailbox filters when a Call Report, Fax Journal or Automation Alert does not arrive.

User Permissions: What Each Access Right Allows

Understand the 20 access rights, the permissions included within other permissions, and the checks to make before granting or narrowing a teammate’s access.

Edit, Deactivate or Delete a User

Find the right user, update their extension or permissions, and distinguish editing, deactivation and deletion when responsibilities change.

Assign SMS/MMS Numbers and Choose a User's Default Number

Choose which business numbers a teammate can use for texting, confirm the selection, set the default for new messages and troubleshoot missing number access.

How to Manage Extension Settings in Office

Review an extension’s internal name, outbound caller ID, voicemail email, recording mode and Enabled setting, and save only the changes you intend.