Manage your platform controls and configuration.
Do Not Disturb (DND) is perfect when you’re in a meeting, on lunch, or need focus time. When enabled, your extension stops ringing, and incoming calls are handled according to your system’s DND behavior (commonly routed to voicemail or treated as unavailable). This article shows you how to turn DND ON/OFF from a physical phone using feature codes, plus how to test and troubleshoot if it doesn’t work as expected.
Need to add your sales, support, or admin team to your Zonitel portal? You can invite new users, assign an extension, and control exactly what they can access (calls, messages, numbers, fax, reports, etc.).
Call logs are great for reviewing individual calls, but Call Summary helps you understand the bigger picture: peak hours, missed-call trends, performance by extension, and activity by phone number—all in one place, filter by date range, switch between report tabs, and export your data.
Keeping your contact list updated manually can be a time-consuming task. With Contact Event Settings in Zonitel Office, you can automatically create a new contact when a new phone call or message arrives—keeping your inbox organized and enabling your team to follow up more efficiently. This article shows you how to enable it, verify it’s working, and turn it off anytime.