How do I set up my Business Hours?

How do I set up my Business Hours?

This guide explains how to automatically route calls to a specific time condition, such as business hours, or to a different number after-hours, such as after 5:00 PM or on weekends. This high-value feature makes your phone system look professional and helps business owners manage their time more effectively.

✅ Step-by-step: Setting up Business Hours for your phone system from the Zonitel user portal

Maintaining a professional image even when you are closed is easy with Zonitel.

1. Log in to your Office Portal at office.zonitel.com, then go to Numbers > Phone Numbers.

2. Choose the number you would like to add or edit Business Hours for.
   
   
3. Go to Actions, then click the Call Flow icon.

4. Click Business Hours on the right side of the menu.

5. Click the green button in the top-right corner labeled + Add Business Hours.
6. In the Name field, enter the name of the Time Conditions you would like to use for your records.
7. In Description (Optional), you can add any relevant information for your records, such as the date you set up the time conditions, as a reference.
8. In Settings, list the conditions you would like to set, such as Day of Month, Day of Week, and Time of Day.

9. Set the Destination: Choose what happens when someone calls outside of these hours (e.g., send to a specific "After-Hours" Voicemail or forward to an emergency mobile number).

10. In Alternate Destination, choose the fail-over destination if the time conditions don't match, such as Voicemail, or set up call forwarding to a cell phone.

11. Click Save. Your schedule will save automatically.

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