Adding contacts and importing contacts in Zonitel

Adding contacts and importing contacts in Zonitel

Learn how to add contacts in Zonitel and import contact lists from a file (CSV/Excel) for faster organization and messaging.

How to Add a Contact Manually

1. Log in to your Zonitel portal.

2. Go to Numbers → Contacts.

3. Click + New Contact.

4. Fill in the contact details (as applicable):

   • First Name

   • Last Name

   • Phone Number

   • Email

5. Click Save.

6. Confirm the contact appears in All Contacts.

How to Import Contacts (CSV / Excel)

1. Log in to your Zonitel portal.

2. Go to Numbers → Contacts.

3. Click Import From File.

4. Select your file (recommended CSV, though some accounts may allow Excel), We recommend donwalod and using the Example template for better results.

5. Confirm the column mapping matches Zonitel fields (if prompted).

6. Complete the import and wait for the email to confirm the successful import of your contacts.

7. Check All Contacts and use Search to confirm your contacts were imported.

Best Practices (to avoid failures)

• Use E.164 format when possible (example: +18339664835), or keep phone formatting consistent.

• Avoid extra spaces, special characters, or dashes in phone numbers if you get errors.

• Remove duplicates before importing.

• For large lists, import in smaller batches first (ex, 500–1,000 contacts) to validate.

Example (CSV):

• First Name, Last Name, Phone Number, Email

• John, Smith, +18335551234, john@company.com

Still Need Help?

Our team is ready to assist:

Call/Text/WhatsApp Us: (833) 966-4835
Email: info@zonitel.com
Live Chat: Available through your account portal