Manage Do Not Disturb and Notifications in the Mobile App
Check your call availability and the Incoming Call and Incoming Messages switches, then test alerts on your phone.
Use these settings in the Zonitel mobile app on iPhone or Android. App preferences and your phone’s notification permissions are separate checks.
1. Check Do Not Disturb
- Open Menu and confirm the expected extension and location.
- Find Do Not Disturb. Turn it off when you want to receive calls.
- Return here when you need to change your availability.
2. Review call and message alerts
- In Menu, open Notifications Settings.
- Check Incoming Call for call notifications.
- Check Incoming Messages for message notifications.
3. Check permissions and test
- In your phone’s settings, check that notifications are allowed for Zonitel. The system menus differ between iPhone and Android.
- Have a colleague call your business number or extension and send a test message with your permission.
- Repeat with your phone locked to confirm the alerts you need appear.
If alerts still do not arrive
Check your connection and any Do Not Disturb or Focus setting on the phone. For calls, ask your administrator to confirm that the business number routes to your extension and mobile setup. Note whether the problem affects calls, messages or both, and whether the app is open or the phone is locked.
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Need help?
Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com