Connect Zonitel with your business tools
Call webhooks POST an event to your server when a call starts, ends or changes status. This guide shows you the quick way to register one from the Private Integrations screen, the HTTP 200 rule that decides whether it saves, and the API method for doing it in code.
SMS webhooks POST an event to your server whenever a message is sent, delivered, fails or arrives. This guide shows you the quick way to register one from the Private Integrations screen, the HTTP 200 rule that decides whether it saves, and the API method for doing it in code.
With Facebook & Instagram Messaging connected to Zonitel Office, you can view and reply to customer messages from one place—your Conversations inbox. This helps your team respond faster, keep chats organized, and avoid missing messages coming from different channels.
Private Integrations is where you connect Zonitel to a CRM, a booking system or your own dashboard. Find the screen and its three tabs, create and rotate access credentials, understand what calls and messaging can be automated, and follow the links to the two developer guides.
With WhatsApp Business connected to Zonitel Office, you can manage WhatsApp conversations directly from your Conversations inbox—reply to customers, send images, and keep your team’s communication in one place.
Connect Google Drive and Zonitel will back up your fax PDFs, call recordings and voicemails automatically, filed by type and date. This guide walks through the Google sign-in and permissions, choosing which file types to upload, and where the files end up in your Drive.
Send an SMS or MMS from your own software, receive incoming messages through a webhook, look up what happened to a message you sent, check the capacity you have left, and queue a bulk campaign for a future date. Endpoints, headers, curl examples and the practices that keep your number in good standing.
The Integrations page connects Zonitel to the tools you already use, grouped into messaging, AI, scheduling and storage. This guide lists what is available and what each one does, explains Connect, Manage and Disconnect, and offers a sensible order for switching them on.
Connect your Google Business Profile so your team can read and reply to customer reviews inside Zonitel. This guide walks through the Google sign-in, the permission you must tick for it to work, choosing your business account and confirming the location whose reviews you want.
Live Chat puts a chat widget on your website so visitors can message you instead of calling. This guide covers turning it on, styling the widget and choosing its language, and the two alternative ways to install it — including the mistake that loads the widget twice.