I'm interested. How do I start?

Start with your business needs

Contact the team by phone, text or WhatsApp at (833) 966-4835, or email info@zonitel.com. We can help in English and Spanish.

Tell us what you want to improve: missed calls, routing, voicemail, texting, fax or support for several locations. The team will help define a setup and an activation plan.

Have these details ready

• The numbers you want to keep, or the area code you want for new numbers.
• The people who need access and the phones or extensions they will use.
• Your locations, business hours and where calls should go after hours.
• The greeting callers should hear and which team should answer.
• Any fax or messaging needs, existing equipment and desired start date.

If you are transferring numbers, have a recent provider bill ready and keep the existing service active. The desired start date is not a confirmed porting date.

Agree on the setup

1. Review the service. Confirm the plan, recurring charges, optional services and any setup requirements with the team.
2. Prepare the change. Agree on numbers, extensions, routing, hours and any number transfer.
3. Activate and test. Confirm the activation date and test each requested service.
4. Learn your tools. Sign in to the Office Portal using the access provided for your account.

Your first portal checks

On the Dashboard, Office Summary provides shortcuts such as Phone Numbers, Extensions and Users. The counts and available options depend on your account and permissions. Ask your administrator if a required option is missing.

• Check that the expected business numbers are available.
• Confirm that each team member has the access they need.
• Test an incoming call, an outgoing call, voicemail and after-hours routing.
• Confirm fax and messaging separately if requested; working voice calls do not confirm that every other service is ready.

The mobile app provides mobile calling and messaging tools. Available app features and portal administration options are not necessarily the same.

Questions before you switch

• Can I keep my existing numbers?
• How do I get a new number?
• Do I need a long-term contract?
• How do I coordinate cancellation of my old service?

Need help?

Call or text (833) 966-4835, chat on WhatsApp, or email info@zonitel.com.