Calling features, star codes, desk phones, headsets and device settings.
Do Not Disturb stops your extension ringing and sends callers to voicemail. This guide gives the three codes to turn it on, off and toggle it, how to test that it works, the risk of leaving it on, and when forwarding or business hours would serve you better.
Bring two other people into one conversation. Learn the conference sequence, how to return if the second person does not answer, and why ending a conference depends on your phone setup.
Learn how Call Park lets your team share a waiting call, tell a teammate where to find it and retrieve it using the Park control configured for your business.
Dial *8{ext} from your Zonitel extension to reach a teammate through Paging / Intercom. Learn how to enter the code and what happens next.
Separate a ringing problem from a connection problem. Check power, network, DND and forwarding safely, and learn what information helps Zonitel support investigate.
Answer a second call without mixing conversations. Learn when to use Hold or Mute, how to return to the right caller and which controls vary across desk phones.
Check Mute, call volume, the selected audio device and headset connections before reporting an audio problem on your Yealink, Polycom or Cisco phone.
Understand what extension status buttons show, how they differ from speed dial and Park, and why colors and button actions depend on your phone configuration.
Find a missed call, verify the number before calling back and save frequently used contacts. Learn the difference between phone history, favorites and Zonitel portal records.
Use **{ext} to answer a call ringing at another Zonitel extension. Learn what to dial, when to use Call Pickup and how it differs from Paging.