Troubleshoot SMS and MMS Delivery
Use Analytics → Undelivered Messages to filter failed or unconfirmed SMS/MMS, inspect errors and open the original conversation before retrying.
SMS, MMS and unified inbox messaging
Use Analytics → Undelivered Messages to filter failed or unconfirmed SMS/MMS, inspect errors and open the original conversation before retrying.
Find Google Review conversations, check whether a review already has a reply and use the available reply controls.
Create a review or social-link template, insert it into an Inbox conversation and review the draft before sending.
Find common 10DLC registration rejection reasons, correct consent evidence, policies and message samples, and prepare a complete review request.
Recognize SMS unsubscribe keywords and clear requests in English or Spanish, then check the Opted-Out (Unsubscribed) list in Group Messages.
Look up SMS and MMS error codes, see practical examples, and learn what to check before retrying or contacting Zonitel.
Attach supported media to an individual conversation, review it before sending and find shared items in Media & Docs.
Write a message, choose its future date and time to schedule it directly, and edit or cancel a pending send from its options.
Find the right thread with search, unread views and channel filters; use conversation options and clear drafts without deleting history.
Review duplicate threads, choose the correct conversation and use Merge Conversation carefully. Merging cannot be undone.