How to Schedule a Message from Conversations

How to Schedule a Message from Conversations

Write a message, choose its future date and time to schedule it directly, and edit or cancel a pending send from its options.

Schedule send lets you prepare a message in an individual conversation for a future time. A scheduled message has not yet been delivered. Choose a time appropriate for the recipient and the permission they gave you.

Prepare and schedule

1. Open Conversations → Inbox and select the correct conversation.
2. Confirm the recipient, channel and business number.
3. Write your message or insert a template. Review the final text and any attachment before choosing a time. The scheduling button is enabled only when there is text in the composer.
4. Open Schedule send using the clock button or the + menu.
5. Check the time-zone notice and choose the future date and time in the scheduling calendar. The profile time zone may differ from the recipient’s.
6. Choosing the date and time schedules the message directly. You do not need to click Send afterward.
7. Check that the message appears in the conversation with Scheduled for and the intended date and time. If you do not see it, check the screen before scheduling another copy.

Avoid duplicate sends: do not press Send or Enter again to finish scheduling. Use the pending message’s options if you need to change or cancel it.

Check what happens next

Before the selected time, the message is scheduled, not delivered. After that time, review its result in the conversation and available reports. If delivery is missing or unconfirmed, follow SMS/MMS delivery troubleshooting instead of immediately resending.

Edit a pending message

1. Open Message options on the message marked Scheduled for and select Edit message & schedule.
2. Update the text in the composer. In Editing scheduled message, click the date/time button to change the schedule.
3. Click Save, wait for the update, and check the message’s final text and scheduled time. Cancel editing abandons the edit; it does not cancel the pending send.

Cancel a pending message

1. Before its send time, open that pending message’s Message options → Delete.
2. Confirm Delete in the Delete message dialog.
3. Check that the pending item disappears. If it has already been sent, deleting history does not recall it from the recipient.

Drafts, group campaigns and Calendar

Scheduling a message and clearing a draft are different actions. To stop an already scheduled send, cancel the pending message using its options.

• Discard draft clears content still in the composer. Do not use it as proof that an already scheduled message was canceled.
• For several recipients, use the Schedule workflow in Group Messages and review its campaign report.
• For scheduling alongside events and appointments, see Calendar: events, appointments and scheduled SMS.

A future send still needs a valid recipient, an enabled number, applicable approval and current consent. If someone opts out before the send time, review and stop the affected pending send through the supported process.

Need help?

Contact Zonitel Support with the relevant details.