Troubleshoot SMS and MMS Delivery
Use Analytics → Undelivered Messages to filter failed or unconfirmed SMS/MMS, inspect errors and open the original conversation before retrying.
SMS, MMS and unified inbox messaging
Use Analytics → Undelivered Messages to filter failed or unconfirmed SMS/MMS, inspect errors and open the original conversation before retrying.
Find Google Review conversations, check whether a review already has a reply and use the available reply controls.
Create a review or social-link template, insert it into an Inbox conversation and review the draft before sending.
Find common 10DLC registration rejection reasons, correct consent evidence, policies and message samples, and prepare a complete review request.
Recognize SMS unsubscribe keywords and clear requests in English or Spanish, then check the Opted-Out (Unsubscribed) list in Group Messages.
Look up SMS and MMS error codes, see practical examples, and learn what to check before retrying or contacting Zonitel.
Write a message, choose its future date and time to schedule it directly, and edit or cancel a pending send from its options.
Find the right thread with search, unread views and channel filters; use conversation options and clear drafts without deleting history.
Attach supported media to an individual conversation, review it before sending and find shared items in Media & Docs.
Review duplicate threads, choose the correct conversation and use Merge Conversation carefully. Merging cannot be undone.