How to Forward Calls (Call Forwarding)
Use *72 to forward your Zonitel extension and *73 to turn forwarding off. Learn how this differs from forwarding your business number through the portal or mobile app.
IVR menus, ring groups, and call routing
Use *72 to forward your Zonitel extension and *73 to turn forwarding off. Learn how this differs from forwarding your business number through the portal or mobile app.
Dial *97 from your Zonitel extension to hear your voicemail. Learn how to use your PIN, receive messages by email and access messages in the portal or mobile app.
Follow Me rings other extensions or phone numbers when someone calls your extension. This guide shows you how to open Follow Me (Call Forward), add your destinations, and use Delay, Timeout and Prompt to ring everyone at once or in order, plus fixes for when a cell voicemail answers instead of you.
Create an IVR greeting and menu options, control direct extension dialing, choose an optional exit action, and test the incoming call route.
Create a Ring Group for extensions or cell phones, choose Simultaneous, Sequential, Rollover or Random, set Order and Timeout per destination, and configure the unanswered-call route. Use Enabled to disable destinations without deleting them.
Create or edit voicemail, optional email delivery, greeting key destinations, PIN and recording/review options.
Record, save and activate your extension’s voicemail greeting, then test the mailbox callers actually reach. Includes the portal alternative.
Build Business Hours with day and time conditions in the same group, choose open and closed destinations, connect the schedule and test both routes.
Understand your incoming call route, connect IVRs and voicemail, and resolve the Call Flow warning when call forwarding is enabled.
Connect an IVR key to automated SMS, configure the number’s message and test delivery from a mobile phone.