How to Access Your Voicemail

Choose how to listen to your messages

You can access voicemail from your own extension, from notification emails or in the Office Portal. These methods must refer to the mailbox that actually received the call.

1. From your extension: dial *97

1. Dial *97 from your own Zonitel extension and place the call. Do not append another extension number.
2. Enter the voicemail PIN when prompted. This is not your portal password. If you do not know it, ask your administrator or support.
3. Follow the spoken menu to listen to and manage messages. Confirm the announced option before deleting anything.
4. Hang up when finished.

2. From email

If email delivery is configured for the mailbox, open its voicemail notification and listen to the attached audio. The recipient is set in Mail to in the mailbox settings. Check the saved address and spam folder if notifications are missing. You can forward the email or save the audio when you need to share or retain a message.

3. From the Office Portal

1. Sign in to the Office Portal and choose the correct location.
2. Expand Calls and open Voicemail.
3. Use Contact, Voicemail box, From date or To date to narrow the list, then click Search. Use Reset to clear the filters.
4. Use Play on the message row to listen or Download to keep a copy. The trash button deletes that message; select it only when you intend to remove it.

A transcription may appear when available. It can contain errors or be unavailable; listen to the audio when accuracy matters. The portal displays times in the account time zone.

Using the mobile app

Open the app’s voicemail area and select the message you need. The desktop sidebar instructions above describe the Office Portal; the app’s navigation can differ by version.

If a message is missing

• Confirm which mailbox the call reached and that your account has access to it.
• Clear date/contact filters and check the correct location.
• If email is missing but the portal has the message, check Mail to and email filtering.
• To check delivery, make an external test call through the intended route, leave a short message and look in that mailbox.

Changing a greeting or notification address is a separate task from listening to messages. Use the related mailbox-settings guide for those changes.

Related guides

• How to Add or Edit Voicemail Settings from the Dashboard
• How to Change or Record Your Voicemail Greeting from Your Desk Phone

Need help?

Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com