How to Forward Calls (Call Forwarding)
Use *72 to forward your Zonitel extension and *73 to turn forwarding off. Learn how this differs from forwarding your business number through the portal or mobile app.
IVR menus, ring groups, and call routing
Use *72 to forward your Zonitel extension and *73 to turn forwarding off. Learn how this differs from forwarding your business number through the portal or mobile app.
Dial *97 from your Zonitel extension to hear your voicemail. Learn how to use your PIN, receive messages by email and access messages in the portal or mobile app.
Follow Me rings other extensions or phone numbers when someone calls your extension. This guide shows you how to open Follow Me (Call Forward), add your destinations, and use Delay, Timeout and Prompt to ring everyone at once or in order, plus fixes for when a cell voicemail answers instead of you.
An IVR (auto attendant) answers your calls with a menu such as press 1 for Sales, 2 for Support. This guide shows you how to create the greeting in Recordings (Audios), build the menu with its Name, Greeting and Timeout, add each option and its destination, and assign the IVR to your phone number.
Record, save and activate your extension’s voicemail greeting, then test the mailbox callers actually reach. Includes the portal alternative.
A Ring Group lets you route incoming calls to multiple team members at the same time—or in a specific order—so customers reach the right person faster. This guide shows you how to create a Ring Group, set delays/timeouts, choose a fallback destination (like voicemail), and assign it to your business number.
Learn how to create or edit a voicemail inbox in Zonitel Office, set where voicemail notifications are sent, and update the greeting using Default Greeting, Upload File, or Text to Speech—including how to preview the greeting and save the new audio.
Build Business Hours with day and time conditions in the same group, choose open and closed destinations, connect the schedule and test both routes.
Understand the incoming action, schedules, IVR, ring groups and voicemail. Build the destinations in order and test the complete call route.
Connect an IVR key to automated SMS, configure the number’s message and test delivery from a mobile phone.