Message Credits for Group Messages

Message Credits for Group Messages

Check message credits, estimate segments per recipient, buy a package and configure Auto Purchase for group messaging.

Find your message credits

1. Open Conversations → Group Messages.
2. Check Remaining Text Messages for the selected account/location.
3. Open New Message to see the composer and its usage counters.

The package screen states that credits never expire and are shared by every campaign in that account. They are separate from phone service invoices and the AI Wallet.

Estimate the credits for your campaign

Long text can require multiple SMS segments, and emojis or special symbols can increase the segment count. Check the limits and usage counters shown in your account before sending.

Review Messages, Recipients and Total messages after finishing the text and selecting the recipients. For example, if the composer counts two SMS segments per recipient and you select 200 recipients, estimate 2 × 200 = 400 segments. Review the final total after personalization or other changes.

Adding an image makes the campaign MMS. Do not apply a text-only SMS calculation to MMS without checking the total and applicable package terms. See SMS and MMS Error Codes: Examples and Solutions if delivery reports show a failure.

Buy a package

1. Click Add Messages.
2. In Package, compare the credit quantity, total price and price per message. Click Next.
3. Choose an available Payment method.
4. Review the details in Review & pay before completing the purchase.
5. Confirm the new balance and the entry in Order History. A purchase also generates an invoice.

If the payment or credit update is unclear, check the order history before submitting the purchase again.

Configure Auto Purchase

1. Click Auto Purchase Config.
2. Choose the package in Plan to buy.
3. Set Top-up threshold, measured in remaining message segments. The minimum shown is 300.
4. Turn on Enable Auto Purchase.
5. Optionally add notification emails, then click Save settings.
6. Confirm that the dashboard shows Auto Purchase on.

The switch can be turned off while keeping its settings for later. This controls group-message top-ups; phone Auto-Pay and AI Pay as you go have their own screens.

Before a large campaign

• Compare the final segment total with your credit balance and top up in advance when needed.
• Check the recipients, including contacts that have opted out.
• A credit balance does not override carrier limits or guarantee delivery.
• If sending stops, review the campaign status and errors after resolving the balance issue. Do not resend the entire campaign without checking which messages already went out.

See Managing Your Payments and Subscriptions for the other billing areas.

Need help?

Call, text or WhatsApp (833) 966-4835, or email info@zonitel.com. For a billing question, include your business/location, invoice reference, date and the issue you see. Do not send a full card number, CVV or bank account details.