How to Enable Missed Call SMS Auto-Reply in Zonitel
When a customer calls, and you miss the call, Zonitel can automatically send an SMS reply to acknowledge the call and guide the customer on what to do next (reply back, call again, leave details, etc.). This helps you recover missed opportunities, improve response time, and deliver a better customer experience—automatically.
Step-by-step: Enable Missed Call SMS Reply:
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Log in to your Zonitel Office Portal.
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Go to Numbers > Phone Numbers.
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Under Actions, click Edit for the number you want to configure.
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Find Missed Calls - Text Message option.
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Enter the text message you want to send automatically to callers when you miss a call.
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Click Save.
You can select specific reply messages between business hours and Text Message Out of Business Hours. Just Configure Business Hours to let the system know which message to send.
That’s it! Every time you cannot answer the phone, the caller will receive an SMS automatically.Â
Text examples:
“Sorry, we couldn’t take your call. We’ll call you back shortly. How can we help?”
Benefits:
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Ensure all missed calls are acknowledged.
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Maintain a professional presence even when unavailable.
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Quickly respond to clients without manual effort.
Frequently Asked Questions (FAQ)
Q: Can I edit the auto-reply message anytime?
A: Yes. Simply return to Numbers > Phone Numbers > Edit and update your message.
Q: Will the auto-reply work for all my numbers?
A: You need to enable it individually for each number in your account.
Q: Can I disable the feature temporarily?
A: Yes. Toggle the Missed Calls - Text Message option off at any time.
Q: Do auto-replies cost extra?
A: SMS is billed according to your existing Zonitel plan.
Q: Can I see which calls received auto-replies?
A: Yes. All auto-replied calls are logged in your message history.
Need help?
Our support team can help with payment method questions:
- Call us:Â (833) 966-4835
- Email:Â info@zonitel.com
- Text/WhatsApp:Â (833) 966-4835
- Live Chat:Â Available through your account portal
We're here to help you manage your payments securely and efficiently.