Update Your WhatsApp Business Profile in Office
Update your WhatsApp business details and profile photo in Office, understand immediate photo uploads and verify the customer-facing result.
Keep the public business details shown to customers in WhatsApp accurate. This guide covers Business information in Office, not number registration, billing or call routing.
Open the correct profile
- Go to Settings → WhatsApp → Numbers & templates → Numbers.
- Identify the correct number. Open its business-information action under Actions; the handset action is for calls, not the public profile.
- Confirm the page says Business information and Your business profile.
Real Office: WhatsApp Business information form.
Update the business details
- Category *: select the business category.
- About *: a concise introduction.
- Description: optional service details.
- Address: optional business address.
- Email: optional public business email.
- Web page: optional website URL.
Fields with * are required. Review the values and click Update to save. Cancel or Back to numbers leaves without submitting text changes.
Important: photo upload happens immediately
Use Upload a photo and choose a PNG or JPG. Office states that the photo uploads as soon as you pick the file; Update saves the other fields. Do not select an image merely to preview it. Cancel should not be treated as undoing an uploaded photo.
Use an approved business image you have permission to publish. Do not include sensitive or customer information. The page notes that Meta reviews name and photo changes; submission does not guarantee immediate approval.
Verify the result
- Confirm Office reports success rather than a validation error.
- Reopen Business information for the same number and check the saved values.
- From a separate WhatsApp account, open the business profile to review what customers see. Allow for review or propagation; do not repeatedly upload the same photo.
What this does not change
- This does not register a new number, transfer ownership or establish business verification.
- It does not select incoming-message reception or change the call flow.
- It does not add a payment method. Add WhatsApp payment information directly in Meta; Zonitel does not provide a credit line.
- Display-name approval in the numbers list is separate from About and Description.
See Connect WhatsApp Business to Zonitel for onboarding.
If an update fails
Check Category and About, permissions and the validation message. For a photo, use PNG or JPG and check the upload result. Contact support with the error text, without credentials or private customer information.
Need help?
Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com