Sync Call Recordings and Contacts with QQCatalyst
Connect QQCatalyst and Zonitel files your call recordings against your contacts on its own, creating the contact if it does not exist yet. This guide covers connecting your account, why recordings take up to an hour to appear, and how to pause the sync without losing your credentials.
What this integration does
Connecting QQCatalyst lets Zonitel file your call recordings against your contacts automatically. Your agency keeps its client records where it already keeps them, without anyone downloading and re-uploading audio by hand.
Two things happen once it is on:
- Call recordings are uploaded to QQCatalyst on their own.
- Contacts are created for you. Call someone who is not in QQCatalyst yet and the contact is created automatically, with the recording attached.
Connect your account
- Log in to your Zonitel Office Portal.
- In the left sidebar, expand Settings and click Integrations.
- Find QQCatalyst and click Manage.
- Turn on Integration enabled.
- Under Your QQCatalyst account, enter the Username and Password you sign in to QQCatalyst with.
- Turn on Upload call recordings automatically.
- Click Save.
What to expect
- Uploads run hourly, not instantly. New calls are picked up once an hour, so a recording can take up to 60 minutes to appear in QQCatalyst. If it is not there straight after a call, that is normal — check again later before reporting a problem.
- Contacts appear on their own. You do not need to create a client in QQCatalyst before calling them.
- Recordings have to exist to be uploaded. Call recording is set per extension, so confirm it is on for the extensions whose calls you want filed.
Turning it off
Switch off Integration enabled and saving stops the sync without losing your credentials, so turning it back on later does not mean entering them again.
Worth doing if you are troubleshooting, or during a period when you would rather calls were not filed automatically.
Good practice
- Use an account with the right permissions in QQCatalyst rather than a personal login that might be deactivated when someone leaves.
- Update the password here when it changes in QQCatalyst, or the sync stops quietly.
- Tell your team that contacts are created automatically, so nobody duplicates a client by hand.
- Consider whether every extension should have recording on — recordings are what this integration files.
FAQ
Q: How long until a recording shows up?
A: Up to an hour, since uploads run hourly.
Q: Do I have to create the client first?
A: No. Calling a number that is not in QQCatalyst creates the contact for you.
Q: Does turning it off delete anything?
A: No. It stops the sync and keeps your credentials. Anything already uploaded stays in QQCatalyst.
Q: Nothing is syncing. What should I check?
A: Confirm the integration is enabled, that the username and password still work in QQCatalyst, and that recording is on for the extension.
Need help?
Call/Text/WhatsApp: (833) 966-4835
Email: info@zonitel.com